Amazon has lived up to its status as a leading e-commerce business in Miss Terry Shopper’s eyes, providing top-rate customer service after an order went missing. Yet, its affiliate partner, MSI, who looks after the fulfilment side was nowhere to be seen.
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Miss Terry Shopper
"The ghost who types"... Many wonder who Miss Terry Shopper is... Some swear to have seen her in the flesh... others say she's a disturbed bald man posing behind a keyboard... no matter what you believe, her calling is clear. Miss Terry Shopper IS scouring the web 24/7 - determined to unveil the good, the bad and the outright bizarre of online retail practices.
Miss Terry’s Articles
Australian pureplay retailer The Iconic goes the extra mile and wins an extra happy customer in Miss Terry Shopper.
Miss Terry Shopper had an outfit sizing issue but experienced customer service gold from SurfStitch this winter.
Miss Terry Shopper learns that buying collectible Art Deco on eBay is risky and that trying to sort out issues with PayPal is hazardous to mental health.
Even the most savvy online shopper can be scammed by counterfeiters. But what you don’t expect, when questioning the authenticity of a product, is to be asked if you have a “regular doctor or psychiatrist” by a “Leader of The Free World.”
Waiting and waiting and waiting. Miss Terry Shopper experiences an order dispatch gone wrong.
Ever had a retailer go above and beyond what was expected in order to meet your expectations? Mr Terry Shopper got the KARTON treatment when a cardboard lamb made a surprise visit to his office.
When it comes to online shopping, delivery delays are unfortunately part of the package so to speak. So how did Mooo customer service turn a negative situation around and create a happy and satisfied customer in Miss Terry Shopper?
While tablet devices certainly aren’t new, Miss Terry Shopper finally gives into t-commerce and discovers a whole new world of digital retail available at her fingertips.
Ms Terry Shopper puts her credit card on the line in the name of research and compares how two of Australia’s most popular member-only shopping clubs are operating within the m-commerce channel.