US retailer ScottEvest is seeing significant sales gains and improved return rates just months after introducing Live Chat.
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Neha is a writer and editor for The Media Pad, publisher of Power Retail. She has a background in business, arts and film journalism and an interest in new media and digital strategy. She is looking forward to exploring how retailers are impacted by the online space for Power Retail. Neha is a magazine junkie whose other addictions include coffee, travel and live music. She likes to run but has a long-time allergy to team sports.
Many retailers claim to focus on customer service but often fall down when it comes returns. Here’s how to create a policy to win you points with customers.
E-commerce investment is reaping rewards for luxury retailer Neiman Marcus with online retail growth set to outpace brick and mortar sales.
Fashion e-tailer OzSale is enjoying great success with its flash sales retail model. CEO Carl Jackson shares his insights with Power Retail.
Shoedazzle has attracted a US$20 million funding injection in a nod to the success of its subscription-based e-commerce model.
Catch of the Day has closed an $80 million growth capital investment led by James Packer- the largest for an Australian online retailer to date.
Online retail and media giant Liberty Corp is set to make a key addition to its e-commerce portfolio with the acquisition of Barnes and Noble.
Pizza Hut is building on its success in the mobile arena by revamping its iPhone offer and introducing new apps for iPad and Android.
Retailers such as the Gilt Groupe and Urban Outfitters are addressing rising customer expectations by heavily investing in shipping and fulfillment.
A new e-Tailing Group survey has revealed that tablet users buy more online than their smartphone counterparts, with 68% of tablet owners using the device to make a purchase in the last six months.