In this exclusive interview, Mark Boyd, Head of Loss Prevention and Nahkeeta Tansell, Head of Training at Glue, share insight into how they designed and implemented an effective loss prevention program, addressing everything from sources of shrink to staff training programs.
Performance isn’t an issue limited to a brand’s website; customers will develop trust issues with a brand that presents a slow-moving, irrelevant or problematic mobile app as well, according to a new report.
Based out of Oakleigh in Melbourne’s southeast, Klika has been a quiet achiever amongst online retailers. Founded as a home and outdoor goods retailer ten years ago, the business is worth $15 million today, with elder statesmen Ian McLellan, Boris Zaitsev and Scott Gladstone still at the helm.
A new report from Forrester Research claims that the only counter to today’s technology-driven retail environment is for retailers to put an obsession with their customers at the centre of their business strategy
A recent Royal Mail study of returned purchases revealed that British shoppers largely expect to be able to return an online purchase free of charge.
With the next major Google update only two weeks away, Retail Express’ Aaron Blackman has shared a checklist of essential steps all retailers should run through to ensure their business is ready.
In the lead up to the StarTrack Online Retail Industry Awards, the fulfilment group has conducted research into which aspect of an online retailer Australian shoppers look for.
The BDO’s latest report has warned that the online retail bubble might be ready to burst, with many sectors that have been experiencing impressive growth in the past few years expected to slow down by next year.
Reaching customers through their mobile devices needs to be a key focal point of any retailer today, according to a number of industry figures in the past few weeks.
Shattering previous assumptions of Australia’s shoppers being spontaneous and unbound by routine, new research released this morning by American Express shows that Australians are far more habitual in their spending habits.