Mark Cripsey, Chief Digital and Data Officer at Myer, discusses how technology can be used to improve the customer experience.
Angus McDonald, Trade and Digital Manager at Supercheap Auto, talks about why overcoming cultural challenges is key to embracing an omnichannel vision.
Flora & Fauna founder, Julie Mathers, outlines how brand, content and commerce intersect to engage the customer and deliver a great experience.
A recent report from GFK Global, which surveyed 23,000 shoppers, busts a few myths and delivers some surprising insights into the drivers of online purchase decision-making.
Curated fulfilment is about crafting a set of services and fulfilment options to extend the shopping experience and complement the brand — and it’s changing the retail experience.
The UK has a number of competitive advantages when it comes to commerce logistics, like population density and proximity to Europe. So how does Australia compare in terms of shipping options?
The US sets the global standard in commerce logistics. So how does Australia stack up compared with the US in terms of shipping options?
Online shoppers are not a homogeneous bunch. Different people shop for different reasons. Understanding what those reasons are will help you tailor your retail experience.
With bricks-&-mortar stores losing ground to their online counterparts, physical stores must embrace technology to stay relevant and create a personalised customer experience.
With Click Frenzy about to kick off, let’s pause and consider what these peak shopping periods may mean for the unprepared retailer. First Data offers some tips to get your site peak-period ready.