Insights
All Articles
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Exclusive: Zappos CEO Tony Hsieh Addresses Business Chicks
In a rare public appearance and an Australian first, online entrepreneur and CEO of US pureplay retailer Zappos, Tony Hsieh, delivered happiness – and inspiration aplenty – to a fascinated audience at the Business Chicks’ first workshop of the year.
- 14th February
- Elisabeth Lambert
- Comments 0
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Infographic: Bringing Your Business to the World
Australian online retailers could be missing out on a world of opportunity by selling only to other Aussies. However, it is possible to be successful overseas – it’s all about localisation.
- 14th February
- Campbell Phillips
- Comments 0
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Global E-commerce and Social Media Uptake – Report
GlobalWebIndex has released some interesting new research tracking social media usage and activity across the globe over the past few years. Read on for some great insights.
- 8th February
- Grant Arnott
- Comments 0
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Infographic – Why Customer Service Counts in Online Retail
This snapshot of stats and facts by ZenDesk and Column Five, illustrates why customer service online is crucial to the e-commerce experience.
- 7th February
- Nirosha Methananda
- Comments 0
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Social Customer Care: When Facebook and Twitter Become Traditional
Social customer care may be limited by current technology, but retailers who take a more visionary approach will reap the benefits. Guy Stephens explains.
- 3rd February
- Guy Stephens
- Comments 1
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E-Commerce Toolkit: Top Tips For the Year Ahead
January is officially over – it’s time to chase away the post-holiday blues with our guide to the trends that will drive your business in the year ahead.
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Clever Content Gives Retailers a Competitive Edge
Retailers are increasingly turning to editorial content to drive customer relationships, establish the voice of their brand and encourage repeat visits.
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Pinterest Drives Major Traffic for Retailers
Social content curation site Pinterest is one of the fastest movers in cyberspace over the last few months, rising quickly through the ranks to become a vital traffic driver for online retailers. Check out this infographic from Monetate to see why.
- 31st January
- Grant Arnott
- Comments 4
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E-Commerce World Tour: Focus on E-tail Powerhouses
The the US and the UK might have claimed all the e-commerce clout to date, but Brazil and China are set to send waves across the global e-tail landscape.
