Miss Terry Shopper
Amazon has lived up to its status as a leading e-commerce business in Miss Terry Shopper’s eyes, providing top-rate customer service after an order went missing. Yet, its affiliate partner, MSI, who looks after the fulfilment side was nowhere to be seen.
- 19th December
- Miss Terry Shopper 31
Miss Terry Shopper had an outfit sizing issue but experienced customer service gold from SurfStitch this winter.
Even the most savvy online shopper can be scammed by counterfeiters. But what you don’t expect, when questioning the authenticity of a product, is to be asked if you have a “regular doctor or psychiatrist” by a “Leader of The Free World.”
Waiting and waiting and waiting. Miss Terry Shopper experiences an order dispatch gone wrong.
When it comes to online shopping, delivery delays are unfortunately part of the package so to speak. So how did Mooo customer service turn a negative situation around and create a happy and satisfied customer in Miss Terry Shopper?