All Multichannel

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Adam Schwab on Providing Exceptional Customer Service

Adam Schwab is the co-founder and CEO of Lux Group and the owner of online travel business Luxury Escapes. The company has seen sizeable growth in the travel retail sector over the past three years, which Schwab attributes to its outstanding customer service. Watch VIDEO.

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How Adidas Plans to Quadruple its Online Sales

Adidas is planning to quadruple its online sales to $5.6 billion by 2020. The athleticwear company says it will move its focus to fast fashion as the lifestyle category outperforms traditional sportswear, and boost its social efforts as well.

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Myer Most at Risk if Amazon Enters Australia

Myer, JB Hi-Fi, Harvey Norman and Big W were amongst those identified more at risk if Amazon should enter Australia this year, according to a study from Credit Suisse. The Good Guys however, were shown to have “below average risk.”

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Practicology’s Martin Newman: Future of E-Tail

Martin Newman, founder and executive chairman of e-commerce and multichannel retail consultancy Practicology knows retail better than most, after owning the P&L of direct mail, e-commerce, mobile and call centre channels for a number of brands including Ted Baker, Harrods, Burberry and Intersport. iMedia sat down with Martin to have a chat about mobile commerce.