Online store causing paperwork headaches and customer service issues for your bricks-and-mortar staff? Looks like you need an omnichannel retail makeover.
- 24th June
- Campbell Phillips 1132
The successful adoption of agile commerce strategy will help brands not just survive but thrive in a rapidly evolving market, writes Fatima Said.
Sometimes projects fail and most of the time these failures are completely avoidable. Manage the risk with a stringed project review process, writes Graham Oakes.
Responsibility and, perhaps more importantly, accountability are crucial to successful organisational governance, but there’s a right and wrong approach, says Graham Oakes.
How can a retail business provide better value for its customers while increasing profits? With the right price optimisation strategy, says City Farmers’ Clayton Hollingsworth.
As Bedshed continues to roll out digital displays with web connectivity in-store, the necessity of an online sales channel is called into question.
Increasing numbers of modern businesses seem to rely on invisible mechanisms. Using techniques to promote operational transparency can prevent this from becoming a problem.
As the offer of free shipping and free returns tempts more consumers to buy online, the rate of returns is increasing towards 50% in the UK.