Operations
All Articles
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The Language of Retail in the New Age – Part Three
Chris Morley’s experience in both online and offline retail highlights the similarities between them, reinforcing the idea that ‘retail is retail is retail’. This week he discusses the notions of shrinkage and customer service.
- 2nd July
- Chris Morley
- Comments 3
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Apparel Group Chooses Demandware to Drive e-Commerce Growth
Apparel Group, which comprises fashion labels such as SABA, Sportscraft and Willow, has chosen Demandware to replace its existing e-commerce platform in order to stay ahead of the curve.
- 27th June
- Campbell Phillips
- Comments 0
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Online Entertainment Store WOWs, but Will It Impress?
WOW, the established Queensland entertainment store, has new owners and is soon to have a new website.
- 24th May
- Campbell Phillips
- Comments 0
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The Iconic Signs Initiative to Spread the Word
Online fashion retail start-up, The Iconic, has announced the appointment of communications agency Initiative, with the hope of markedly increasing brand awareness through television marketing.
- 16th May
- Campbell Phillips
- Comments 0
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More Than 250 Million Chinese Will Shop Online by 2014
The latest research from Forrester indicates that by 2014, over 500 million Chinese will be connected, while over half that number will be making purchases in online retail.
- 15th May
- Campbell Phillips
- Comments 0
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Infographic – Why Customer Care is Paramount Online
In the digital age, customer service is no longer a simple case of having a conversation with your local shopkeeper. However, for online retailers, customer service is just as important (if not more so) than it has ever been.
- 14th May
- Campbell Phillips
- Comments 0
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David Jones’ Digital Metamorphosis is No Small Task
Since announcing significant investment in digital solutions to improve its online offering, David Jones has been undergoing rapid changes, which aim to get the Australian retail giant up to speed.
- 9th May
- Campbell Phillips
- Comments 0
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ShippingEasy Takes on Multichannel e-Commerce Market
Australian shipping platform, ShippingEasy, has today announced a deal to integrate with four e-commerce platforms and partner with Direct Couriers in its entry into the multichannel fulfilment market.
- 19th April
- Campbell Phillips
- Comments 0
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Vulnerable e-Book Pricing Smashed by Amazon
In a perfect example of what can happen when the price of a category of products is no longer protected by suppliers and resellers, e-book prices have been slashed in the US.
- 13th April
- Campbell Phillips
- Comments 0
