Appointed as CFO in June 2011, Paul Reining held the position for less than four months before being offered Catch Group’s top job.
Is the cloud a magical gift of the technology gods? It doesn’t always have a silver lining for e-commerce businesses, according to Graham Oakes.
Outdated warranties, guarantees and store policies are being rejuvenated right across the retail board as brands adjust their after-sales services to cater for online consumers.
Pureplay online shoe retailer Shooii has been forced into administration after launching in March this year. Administrators blame the closure on a lack of external investment.
Chris Morley’s experience in both online and offline retail highlights the similarities between them, reinforcing the idea that ‘retail is retail is retail’. This week he discusses the notions of shrinkage and customer service.
Apparel Group, which comprises fashion labels such as SABA, Sportscraft and Willow, has chosen Demandware to replace its existing e-commerce platform in order to stay ahead of the curve.
WOW, the established Queensland entertainment store, has new owners and is soon to have a new website.
Online fashion retail start-up, The Iconic, has announced the appointment of communications agency Initiative, with the hope of markedly increasing brand awareness through television marketing.
The latest research from Forrester indicates that by 2014, over 500 million Chinese will be connected, while over half that number will be making purchases in online retail.
In the digital age, customer service is no longer a simple case of having a conversation with your local shopkeeper. However, for online retailers, customer service is just as important (if not more so) than it has ever been.