Insights / News

Free Shipping a Xmas Ace in the Hole for Online Retailers

Shop.org’s eHoliday survey reveals that savvy merchants plan to use the temptation of free shipping (amongst other tactics) to get a slice of Xmas retail pie.

According to the latest research from Shop.org, US retailers are counting on the lure of free shipping to reign in the dollars this Christmas!

The eHoliday survey* conducted by BIGresearch, indicated that 92.5% (nine in 10) of retailers surveyed plan to offer free shipping at some point during the holiday season.

“There’s no question consumers are eager to hit the web this holiday season, and online retailers are prepping by optimising their sites, beginning their marketing and promotions early, and planning plenty of free shipping promotions as they aim to provide value and convenience for their shoppers,” said Shop.org’s Head of Research, Fiona Swerdlow.

With 68% of retailers expecting their online sales to grow at by least 15% compared to last year, it is no surprise that in order to capture this traffic 40% of retailers were planning to start their holiday promotions around Halloween (31 October).

The results also highlighted which technologies retailers have prioritised in order to capture their savvy consumers, with:

  • 51% significantly investing in mobile-optimised websites;
  • 19.6% investing in tablet device applications; and
  • 35.3% investing in QR codes for offline advertising, such as magazine ads and billboards.

“Consumers today are far from one-track minded when it comes to finding holiday gifts,” said Pam Goodfellow, Consumer Insights Director, BIGresearch. “These days, most people want to shop around all season long, using their smartphones to scan items in stores and compare prices, retailers’ websites to find store locations to scope out gift ideas, and tablets or laptops to shop from the convenience of their home.”

*The eHoliday Study, now in its ninth year, provides an authoritative snapshot of the holiday activities of both large and small online retailers, many of which have been in business for at least ten years, and also includes the sentiments of online holiday shoppers. The study, conducted by BIGresearch for Shop.org, surveyed 1,685 consumers from September 19 – October 7, 2011 and 51 online retailers from September 22 – October 14, 2011.

Nirosha Methananda

Article by

Nirosha is a content creator for The Media Pad, publisher of Power Retail. Coming from a marketing and communications background (in the legal, retail and online industries), Nirosha is excited to be able to put her knowledge and experience to work for Power Retail. Recently engaged, Nirosha is immersing herself in the joys of wedding planning! She is also an avid reader (of mostly fiction), always keen to get onto the golf course, likes to paint, tries to sing and is able to recall useless celebrity facts at the drop of a hat!

Benchmarking Banner

Leave a Reply

  • (Required)

  • (Required but will not be published)

Power Retail Ecommerce Resources