Online pharmacy retailers Chemist Warehouse and My Chemist have been recognised as the top two best performing pharmacy retailers in the latest Customer Satisfaction ratings by Roy Morgan Research.
In the 12 months to October 2016, My Chemist upheld pole position across the board in the Customer Satisfaction stakes, whilst Chemist Warehouse reclaimed second position in the Retail Chemist Pharmacy category.
“Customer Service is a major facet of the business that we pride ourselves in. Our staff strive to be the best, and do their best – ensuring a great experience for every customer that walks through our stores, so we could not be happier with the results,” said Chemist Warehouse Group’s chief executive, Mario Tascone.
“This accolade not only speaks to the strength of our My Chemist and Chemist Warehouse brands but to all staff across the business who play a big part in our daily operation.”
Chemist Warehouse and My Chemist ranked as two of the top five organisations that achieved a number one ranking throughout the year, resulting in My Chemist being awarded the Roy Morgan Research customer satisfaction accolade within their category.