Toll Group has launched a new consumer-to-consumer parcel delivery service this week, opening pop-up delivery hubs in selected Westfield shopping centres, just in time for Christmas.
There’ll be more choice and less queuing for online shoppers this Christmas with Toll’s first pop-up delivery hub. The new service will also help shoppers access competitive pricing for fast domestic parcel deliveries.
Toll’s new pop-up delivery hubs have been designed to simulate its busy operations, and will be open seven days a week at centres in Bondi Junction (NSW), Doncaster (VIC) and Carindale (QLD). Toll will look at expanding the pop-up delivery service to additional retail outlets during future peak periods such as Christmas and Easter.
Power Retail publisher, Grant Arnott, says the initiative is tapping into a market ready for disruption.
“Toll’s pop-up delivery service offers a convenient delivery alternative that is both consumer and retail friendly. The retail industry has been calling out for a shake-up to improve logistics and the customer experience. Toll’s service is exactly what the market has been looking for to invigorate the shopper experience and stimulate further growth,” said Arnott.
Shoppers today are demanding lower prices and greater convenience for parcel deliveries, across both traditional and online shopping, explains Luke Condon, general manager of consumer and e-Commerce, at Toll Global Express.
“The pop-up hub is a first for Toll and we are excited to bring shoppers greater flexibility, better pricing and access to our vast delivery network capabilities,” said Condon.
“Feedback from shoppers at the pop-up hubs this week has been overwhelmingly positive. With prices as low as $10 to ship to most locations in Australia, demand has exceeded our expectations.”
“Toll will continue to look for opportunities to innovate in the Australian parcel delivery market. We see enormous opportunity to improve the retail experience through better logistics solutions in both the traditional and digital space and that is where we are focusing our investment and innovation.”
Toll says its well-placed to meet the demand for the surge in Christmas deliveries, having invested more than $320 million in new warehouse facilities across Melbourne and Sydney over the past 18 months. The investments have boosted Toll’s parcel delivery capabilities to process up to 24 parcels per minute.
Toll has also increased its delivery fleet up to 30 percent in key locations, and increased its staff size by 150 percent, to ensure on-time delivery for customers.