Disney has launched its revamped ShopDisney online store, announced at the Shop.org Summit in Disney’s hometown of Los Angeles, California.
Disney has launched shopDisney, a new e-commerce destination offering the best assortment of Disney, Pixar, Star Wars and Marvel products for fans of all ages across fashion, accessories, toys, home and more. Speaking at the Shop.org Summit this week in Los Angeles, Mike White, Head of Disney Consumer Products and Interactive Merchandise, announced the launch as a new type of e-commerce store for Disney, with a significantly expanded product assortment to incorporate not only Disney’s popular licensed merchandise but more of Disney’s theme park merchandise, That is, according to White, directly in response to customer feedback.
White also said that the new site features artificial intelligence and machine learning to personalise and optimise the customer experience, including image recognition tools to speed up visual search.
“No one creates experiences like Disney and our pilot stores will be testing grounds for interactive features that will differentiate the Disney shopping experience in the changing retail landscape,” said Jimmy Pitaro, Chairman of Disney Consumer Products and Interactive. “Online, shopDisney is the ultimate destination for the most extensive collection of curated merchandise from our stores, parks, and licensed partners. This combination creates a powerful omnichannel experience that represents the next generation of Disney retail.”
The new product assortment at shopDisney.com reflects the company’s commitment to creating products tailored for different audience demographics, from kids and families to millennials, and to innovating beyond the traditional and expected. New categories have also been added to round out the assortment including: Trend Fashion & Accessories, Toys, Home, Collectibles and Parks. Longtime fans will be thrilled to find twice the amount of authentic Disney Parks merchandise and ‘Create Your Own’ customisable products as previously available.
“We know our fans are looking for a one-stop-shop to find the most compelling product out there and with shopDisney we are uniquely positioned to curate the very best of Disney, Pixar, Star Wars and Marvel merchandise,” said Paul Gainer, Executive Vice President for Disney Retail. “We’ve also added product categories and brands that speak to new audiencess following the success of our collaborations in the fashion space.”
Co-branded products and elevated collaborations will be featured from brands such as Coach, Le Creuset, Spyder, Steiff, rag & bone and more. New and exclusive capsule collections from fashion-forward brands will regularly be introduced on the site’s shop-in-shop “The IT List”, launching with denim from SIWY featuring Mickey and Minnie Mouse; and Disney Princess and Villain nail wraps from NCLA.
Disney stores around the world will also be incorporating more product for guests of all ages, beyond their traditionally child-centric assortment. The new prototype stores and site were designed with dynamic layouts that allow flexibility in featuring the different worlds of Disney, Pixar, Star Wars and Marvel as new content comes to market. The look and feel of both shopping destinations is light and contemporary, allowing product and content to shine. In store, digital elements such as giant LED screens were incorporated for custom-designed guest experiences that reflect Disney’s storytelling tradition.
“We are a storytelling company and our vision was to create a retail space that reflected our heritage,” said Gainer. “Our stores are destinations and gathering places for fans of our iconic brands, and are often their closest physical Disney touch point so creating an authentic brand experience is key.”
Cast Members and Characters engage with guests in a variety of interactive experiences such as opening the store each day with a special Welcome Celebration, learning and play activities in the stores’ Play Room as well as personalized celebrations for any guest. The most spectacular experiences take place each afternoon when guests gather to watch the parade stream ‘LIVE from Disney Parks’ and every evening before store closing when a specially created digital fireworks display is shown on the giant storefront screen.
The new Disney store prototypes are now open in Century City, Calif. and Northridge, Calif in the US as well as in Nagoya, Japan and Shanghai, China. Two more prototypes will open in 2017: in Miami, Fla. Sept. 28 and Munich, Germany later this year.