Pureplay

Bogus Kogan iPhone 5 Claim Blows Up

Kogan iPhone 5 scam

Kogan’s penchant for PR has backfired with his latest grab for customers blowing up in his face. Brazenly claiming to be the “first in the world” to sell the iPhone 5, angry customers lured by the promise of cheap iPhone 5s delivered early are discovering the discount and delivery dates are bogus.

Regular online headline Ruslan Kogan‘s endless thirst for a quick buck has blown up with his latest iPhone 5 campaign. Within hours of the Apple iPhone 5 announcement on 12 September, Kogan.com.au announced that not only would it be the first retailer in the world to sell the iPhone 5, but customers would also save $100 off the Apple RRP.

Kogan iPhone 5 Facebook price

Kogan’s Facebook page still offers the iPhone 5 at $100 less than Apple’s price, but the deal does not exist.

The Kogan blog post dated September 13 reads:

“Just hours ago Apple unveiled their hotly anticipated new smartphone, the iPhone 5, at an event in San Francisco. We’ve been working very hard here at Kogan to be the first retailer in the world to sell it, and can confirm that they are now available for our customers to order at unbelievable prices…

“Apple Australia will be taking orders from the 14th (tomorrow). We’ve beaten EVERYONE to the punch and are already taking orders today.”

However, Kogan’s blog and forums like Whirlpool are awash with angry comments from customers smelling a rat. First, the phones were advertised with $100 in savings over the Apple store price – that price is still being advertised today on Kogan’s Facebook page, but isn’t available on their site. Overnight, according to customer complaints, the discount changed to $50, which when coupled with the shipping charges from Kogan (Apple doesn’t charge for shipping in Australia) makes the total discount no more than $31 (less than four percent of the $799 Apple price tag on the 16GB iPhone 5). At the Kogan site, the bullish original promise of dispatch by 21st September has been replaced with the more contrite message:

Now taking pre-orders. Expected dispatch date is October 22nd.

Please note Apple products may be subject to strong demand on launch, and availability of stock may be scarce or delayed. The “Expected Dispatch Date” is not a guarantee, and may be delayed (or brought forward) without notice. Orders will be filled on a first come first serve basis.”

 

Kogan iPhone 5 shopping cart

The ‘revised’ Kogan iPhone 5 deal offers a measly 4% over the Apple in-store or online price, with longer wait times.

Customers who fell for the original deal are furious, and venting their frustrations. According to the complaints, those who jumped on the compelling iPhone 5 deal early were sent an email revising the original dispatch date (September 21st) to a minimum three to four week delay. Complaints include:

“What a lie!!!!!
Just got an email from Kogan saying they are not going to deliver my phone for at least another 3-4 weeks! I bought the phone almost immediately when it made available on your website and it was showing est. dispatch date 21 Sep. Then a few days after that, the dispatch date quietly changed to 28 Sep. Now, for whatever reason I have to wait up to 4 weeks.”

and:

“I made the pre-order at first day when they started to do the pre-order thing. Now I receive an email , which informed me the estimate dispatching day will be 4 weeks later. My cousin’s iphone5 pre-ordered at official apple website has arrived home already.”

If a Kogan deal seems too good to be true, it probably is. He continues to arrogantly push the boundaries, but has been known to honour promises when the company screws up, like he did when a technical glitch resulted in a false promotion last year.

However, messing with the minds of iPhone fanatics could be the most dangerous territory yet for the brash online upstart.

Grant Arnott

Article by

Grant Arnott is publisher of Power Retail. Other hats include Co-Founder of Click Frenzy, Global Head of The Media Pad, and adoptive father of a fast-growing Golden Retriever. Grant has a specialist business publishing background spanning more than a decade, and contributes regularly to a multitude of print and digital business media. Follow Grant on Twitter and Google+ or connect with him through LinkedIn

5 Comments

    • Tom
    • 28th September

    Blow Hard. Blow Harder. Blow Up. Now suck it in!

    Reply
    • andrei
    • 18th January

    I’ve bought Pro Urban DJ Studio Headphones for $49 from Kogan.
    I’ve got very cheap (on internet $4, Kmart $10) bad assembled and bad quality product. But this phones was described as high quality professional studio headphones whit market price $299!!! Do not believe them! Double check same product on internet, ebay and Kmart. They sale cheap product as high quality.

    Reply
    • Robert Lopez
    • 12th August

    If anyone purchase a iPhone 5 from kogan is not warranted by apple store all around Australia..
    Kogan purchases all their stock from International company, the international iphone 5 or 4 have different network and code. There for the apple store all around Australia will not support this device..

    Reply
    • Al
    • 25th September

    Don’t trust Kogan. I paid for a phone which they claimed was available. after paying they inform me they do not have stock. and I am getting the run around now that I want a refund.

    Reply
    • KsG
    • 5th December

    Well, I also have been scammed by Kogan. I bought a Iphone5c apparently new, paid $499.00 for it, waited a month to get it and found the phone belonged to someone else with american contact numbers, photos from people no idea who they are, kids app games etc.. anyway, had to reset it with iTunes, took me 2 hours and complained at Kogan who really took it as a surprise because as they say”our phones are new”!!.. yeah right!.. Kogan wanted video evidences, yet after one resets a phone well its all gone so am stuffed.. What I can read however that it is a custom for this Doggy Company and should be investigated by ACIC and ACCC. I will never ever buy from this mob ever again as they cannot be trusted.

    Reply

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