Endeavour Drinks Group says it aims to make delivery easier for its online customers with its new purpose-built delivery app that offers a ‘messenger’ delivery service.
Endeavour Drinks Group will now allow its online customers to re-schedule a delivery up to midnight the night before it is due to take place.
The Woolworths Group-owned company says its new ‘messenger’ service lets the customer take greater control of delivery dates to suit their busy lives, which works through its purpose-built app. Customers will have ongoing communication through email and SMS notifications and updates both pre and post delivery keeping them informed on their delivery status.
Initially offered to Dan Murphy’s, Cellarmasters, Langtons, and Winemarket.com.au metro customers, this new functionality provides a personalised delivery service and ability to track their deliveries with personalised messaging, including messages with their name and the name of their delivery driver.
The move follows the launch of BWS Quick Service Delivery across more than 200 metro stores in Brisbane, Sydney and Melbourne over the last few months.
“We know our customers lead busy lives and are looking for more convenient ways to do their shopping,’ says Claire Smith, general manager of EDG customer logistics.
“The new messenger service provides them with an innovative and user-friendly way to take greater control of their shopping delivery.”
Endeavour Drinks Group says it has continued to grow its in-house delivery service to better cater to the nature of wine, beer and spirits boxes being fragile and heavy items that require high touch, manual sorting, along with a commitment to the responsible service of alcohol.