Walmart will begin trialing a new grocery delivery service, one that gives August smart home device users the option to have their groceries and other goods left inside their home, including placing cold foods in the fridge.
Walmart has announced it will test a new service that will enable customers that have August smart home devices, including the August doorbell and security cameras, to have their goods delivered inside their home instead of left on their doorstep.
This will include having their cold food items placed inside their fridge or freezer, with customers being able to use their in-home device camera to watch the delivery take place.
Select customers in Silicon Valley will have first dibs on trying out the new service, utilising August smart home devices to allow one-time access into their homes. The customer will receive a notification on their mobile device, and will be able to see the entire delivery process from start to finish in real time.
“We’re excited to be running this test in Silicon Valley with a handful of August Home customers, all of whom have opted-in to participate in testing this new concept,” said Sloan Eddleston, vice president of Walmart e-commerce strategy and business operations. “And we want to do more in the future by delivering groceries and other orders in whatever location works best for our customers – inside the house for some and in the fridge/freezer in the garage for others,” he added.
The deliveries will be handled by Deliv, a Walmart-owned service specifically developed for last mile delivery. Deliv drivers will use a one-off passcode to enter the customer’s home, and if there are any cold or frozen goods, they can put these in appropriate storage right away.
August is the first smart home device partner that Walmart is using for the initiative, however if the test proves successful Walmart says it will add other smart home device brands into the mix.
Walmart hasn’t revealed what the cost of the delivery service will be for customers; it will use the trial to determine what cost the customer will be willing to pay for a highly personalised service like this. If the trial is successful, Walmart customers from urban and suburban areas can use this service, provided they own August home devices.
The company didn’t say how long it will run the trial for, and whether it will expand the service to more cities.
While this is Wamart’s first attempt at having goods delivered inside a customer’s home, the retailer’s Jet.com business recently teamed with smart access provider Latch, to improve urban deliveries. Residents of 1,000 apartment buildings received a free Latch system for their exterior door, one that securely allowed access to delivery staff.