Getting Started

Solution Providers Directory

Providers Categories

• Address Validation and Autofill Services 2
• Affiliate Marketing 11
• Agency 28
• Analytics 17
• App Development 11
• Comparison Engines/Marketplaces 20
• Consultants 27
• Content Management Systems 18
• Content Marketing 1
• CRM/Loyalty Marketing 20
• Cross Channel Integration 16
• Customer Service Software/Solutions 14
• Digital Marketing 43
• E-Commerce Systems/Software 90
• Email Marketing 14
• Fulfilment Software/Services 19
• Hosting/Domains 12
• Merchandising 4
• Mobile Commerce 17
• Order Management 16
• Payment Systems 14
• Personalisation/Mass Customisation 6
• Product Information Management 2
• Product Photography 15
• Ratings and Reviews 3
• Research and Intelligence 9
• Search Engine Marketing/Optimisation 28
• Security/Anti-Fraud 12
• Shipping and Logistics 20
• Shopping Cart Software/Optimisation 38
• Site Design and Usability 22
• Site Performance/Optimisation 13
• Site Search 5
• Social Media 9
• Tag Management 6
• Video/Rich Media/Augmented Reality 18

Featured Solution Providers

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  SecurePay

  SecurePay enables businesses to take credit card payments online. SecurePay was established in 1999, and since 2010 has been owned by Australia Post. Today more than 25,000 businesses use SecurePay to grow their online sales channels.

  Retailers can choose between SecurePay’s range of payment gateway interfaces, each of which are designed to suit distinct online retailer requirements. Options include everything from a simple hosted payments page requiring minimal effort to integrate, to customisable solutions where the retailer’s look and feel of their website is maintained throughout the payment process.

  Additionally, SecurePay has payment modules available for major Shopping Carts used by online retailers, reducing the amount of work required for web developers to integrate SecurePay into retailers’ sites.

  If a retailer processes, transmits or stores cardholder data, then they are required to comply with Payment Card Industry Data Security Standards (PCI-DSS) to ensure a secure payment card environment. SecurePay helps you achieve PCI compliance by storing all credit cards in a PCI-DSS compliant environment, meaning retailers can reduce the time and costs associated with becoming compliant with this industry standard protocol.

  Managing online fraud can be a crucial aspect for any business that takes credit card payments over the internet, and SecurePay has the technology and tools to assist retailers in reducing fraud levels. Integration with Verified by Visa, MasterCard SecureCode™ and CVV checking are all available with SecurePay integrations. Additionally, SecurePay has its own anti-fraud tool – FraudGuard – an online tool that allows retailers to easily establish their own fraud screening rules. Rules include comparing the cardholders IP address to the card country of origin, or ‘washing’ the transaction through a list of high risk countries, to help determine the likelihood of a transaction being fraudulent. Importantly, these rules can be fully customised by the retailer, so retailers are able to quickly adjust to any identified fraud patterns. Many SecurePay merchants actively use FraudGuard to help minimise the risks associated with accepting credit card transactions online.

  Web: www.securepay.com.au

  Tel: 1300 786 756

  Email: sales@securepay.com.au

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  Novatti

  All of Novatti’s technology solutions are highly flexible and scalable, and together provide a comprehensive toolbox of functions to manage and fulfill a broad range of financial transactions involving prepaid voucher/value distribution and sales, and consumer digital wallets. A cloud service requires minimal investment in terms of infrastructure and is quickly provisioned.

  Novatti supplies the software or technology solution, and the professional services to implement the solution, integrate it to the other elements of the client’s ecosystem, and train the, in how to use the solution in their business. Cloud or in-house delivery options are available.

  Benefits of the Novatti Solution:

  - High volume of transactions

  - Flexible, scalable and robust

  - Customisable according to customer requirements

  - Easy integration using banking and financial industry standard protocols

  - 24/7 support available

  Our solutions are suited to a broad range of business sizes, from start-ups to enterprise-level organisations. Digital wallet technology is perfect for retailers seeking to make the best use of consumer smartphone technology.

  An average implementation time varies between 4-8 weeks. However, every client’s business model and needs are different.  We conduct a comprehensive business analysis at the very start of the project to determine client requirements and critical success factors. Even better, there are no ongoing resource requirements from the client’s side – we manage and maintain everything we provide.

  Generally, retail client solutions are priced according to the number of active users. For a global service this would be a small fee per user, per month or per transaction.

  Novatti’s Maintenance & Support operating procedure includes issue response times and escalation triggers. We expect clients to fulfill Level 1 support internally, but if the issue remains unresolved, clients can escalate the issue to Novatti Technical Support. In other words, Novatti takes responsibility for Level 2 and Level 3 support. Maintenance and support cost is included in the proposal and is client specific.

  Contact us now for further details.

  Web: www.novatti.com

  Tel: 03 9011 8490

  Email: info@novatti.com

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  PayPal

  PayPal is a faster, easier, more secure way to accept and make payments online, on a mobile device or in person. PayPal has been operating in Australia since 2005, and now has over 5 million active Australian customers and 80,000 online and offline Australian merchants.

  Whether your business is big or small, you sell locally or internationally, there are so many great reasons to make PayPal your answer to accepting payments. A PayPal account is essentially a digital wallet that allows customers to safely store bank details and credit card numbers for when they buy online, giving them the security and convenience they want when purchasing without leaving a trail of financial data on the web.

  Customers access funds from any connected device (smartphone, tablet or computer) and paying for online purchases is as easy as entering an email address and password. Because customers do not need to enter all personal and financial details, PayPal makes payments quicker and easier.

  PayPal processes payments into your PayPal account where you can sweep the payment into your bank account daily.

  Greater peace of mind for your customers could help to foster greater sales conversion. It’s one of the many reasons why PayPal is Australia’s favourite way to accept payments online*.

  PayPal’s vision is about delivering anytime, anywhere, anyway payments, whatever device you are on, wherever you are and however you prefer to pay.

  * When compared to other online payments systems and individual credit card brands. Nielsen report Q1 2013. PayPal Australia Pty Limited (ABN 93 111 195 389). AFSL 304962. Before deciding to sign up for or use PayPal you should consider the Combined Financial Services Guide & Product Disclosure Statement at www.paypal.com.au.

  Web: www.paypal.com.au/business

  Tel: 1800 729 725

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  eBay

  eBay’s global vision is to enable commerce. Here in Australia, we are working with thousands of small merchants all the way through large branded retailers to help them drive sales and increase market share.

  According to Roy Morgan research, 7.3 million unique visitors  visit eBay.com.au in an average one month period. Reaching this vast audience has become an important part of many Australian retailers’ multichannel sales strategy. In the past year, well-known Australian retailers like Supercheap Auto, The Good Guys, CrackaWines, Logitech, Seafolly and Bras N Things  have all opened stores on eBay.

  The world of commerce is changing and eBay is evolving with it. We are no longer an auction site for used goods – 84% of the nearly 40 million live listings on eBay.com.au are for brand new items, and 79% of those are for sale at a Fixed Price. This evolution has been consumer led. The needs and demands of online shoppers are being heard. We intend to keep creating better ways to buy and sell, enabling this new exciting world of commerce and shopping. We’ll keep helping sellers of all sizes compete in today’s rapidly changing world, and eBay will become more personalised, tailored to the way consumers of your products want to shop. We will be local and global, giving buyers, sellers and traditional retailers incredible choice and opportunity.

  This is the new eBay. It’s why we have updated our logo, signalling a cleaner, more contemporary and consistent marketplace that meets the needs and expectations of consumers today and tomorrow.

  Web: www.ebay.com.au

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  Endobe ScanAndGo

  The proliferation of smartphones around the world is challenging the way retailers do business.  It has brought us a new era of price transparency and the new showrooming phenomenon. With 68% of customers using their smartphones in the store and 22% them being influenced by their smartphones it is becoming more and more important for retailers to carefully consider how they will step up to this challenge.

  The Endobe ScanAndGo solution helps businesses sell goods, and services through mobile devices.  It delivers a strong mobile solution and user experience through: state-of-the-art mobile technology and unifying commerce processes that leverage a business’ existing IT infrastructure.  This creates an exceptional customer experience that is simple to implement and easy to manage.

  Endobe’s ScanAndGo mobile solution is built using best of breed technologies, based on open standards, that are agile to support limitless innovation, efficient to drive the best TCO, and scalable and extensible to be the last mobile platform retailers will ever need to support their e-Commerce and in-store solutions.

  This is a managed hosted solution giving merchants of all sizes the flexibility to grow their solution with a low cost entry point. The time implement this solution is heavily dependent on the level of customisation required (creative design, UX/design, integration with existing apps, integration to IT infrastructure etc).  For a simple retailer requiring minimal customisation we could have a solution in production within 2 weeks.

  We have a range of plans to meet the needs of a retailer at any size.

  -  Lite : $0/month 20c per transaction for less than 100 SKUs and email support (eWay transaction gateway).

  - Plus: $99/month/location for less than 10,000 SKUs and email support.

  -  Pro : $200/month/location less than 50,000 SKUs and email support.

  All prices above are at list price and do not include GST. These fees do not include fees charged by the financial transaction gateway.

  Web: www.endobe.com

  Tel: 03 9013 6363

  Email: derek@endobe.com

• Send Enquiry

  Insiteful

  Based in Melbourne Victoria, Insiteful provides web design and implementation services to the eCommerce industry in Australia. We offer a full package of services including design, development, marketing, graphics, product photography and search engine optimisation. We currently have a large list of clients in a broad range of industries from beauty, clothing and health supplements to home furnishings and server hosting.

  Insiteful offer a wide range of solutions to help business not only get their products online, but also help to market and advertise them to the correct audience. Whether you are just after SEO or a complete website design and development, product photography and hosting we cover the full range of services.

  Our services and pricing is superior to the competition as we offer a personalised service and guarantee all of our work. On each campaign, Insiteful provides full support and training on the software and processes required to run and maintain the website.

  Website design and development costs start at $2000 with SEO services starting at $1000 per month. For a full range of services and pricing, contact us today.

  We are committed to ensuring our clients are our number one priority. As soon as the agreements are made and payment is received we have a quick start time of less than 24 hours.

  Web: www.insiteful.com.au

  Tel: 1300 927 266

  Email: info@insiteful.com.au

  Facebook: www.facebook.com/insitefulau

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  Global Mobile

  Global Mobile transforms website content and platforms into a mobile friendly format. And with almost 70% of all local search on Google and Yahoo being conducted on a phone and/or tablet device, now more than ever is it critical websites are mobile friendly.

  Whether its 1 page or 100,000 pages, our award winning team will recommend a solution that meets your needs and budget.

  Winner of the prestigious 2012 Digital Mobile Awards, Global Mobile is not tied to one method and has the ability to make your website platform mobile friendly by the means which best fits your budget and platform type.

  From converting your existing web platform to a mobile friendly version to responsive design and mobile web applications. The process begins with a free consultation to evaluate your end goals and the customer user experience – followed by a draft solution.

  All client solutions can either be self-service for brands/businesses who want to manage their own backend right through to a completely automated mobile platform with active website syncing technology meaning you never need to touch your mobile site again. Our mobile consultants will ensure your platform is SEO friendly and has the highest usability and customer interaction/conversion possible.

  What sets us apart besides the fact we are one of the longest standing mobile specialists is that unlike other agencies who offer a ‘one size fits all approach’ such as just mobile responsiveness or just mobile conversion – we understand this is not best practice and only recommend a solution to meets your needs (some 10+ options). Unlike others, Global Mobile can be engaged not only for a new build but to fix existing mobile platforms which were previously built incorrectly or not performing right.

  With small jobs taking 1 week and larger 4 weeks – Global Mobile constantly comes under budget and critical time lines. And this is the reason why we are provider of choice for Australia’s largest brands including Tourism Australia, Business Spectator and News Limited.

  Web: www.global-mobile.com.au

  Tel: 1300 05 04 33

  Email: info@global-mobile.com.au

  Facebook: www.facebook.com/GlobalMobilePtyLtd

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  Klyp

  Klyp is a team of digital experts who design, build and service a range of online solutions including content management and e-commerce.

  Our E-commerce system is built on a reliable and proven Content Management System, driven by the skills of a creative digital marketing agency and a support team that understand business of all sizes.

  User experience, workflow and collaboration have been the key drivers of our CMS platform. It features a powerful, simple and intuitive interface which allows any user, from tech novice to digital expert, to create, manage and grow their website, online store and digital marketing.

  The CMS integrates an API to facilitate smooth connections and accessibility for building apps on mobile (iOS, Android, Blackberry, Windows), inbuilt email marketing, search engine optimisation (SEO), social marketing and SMS tools.

  The E-Commerce module is the flagship feature of the CMS, stamping the system as a true one-stop-shop for any sized businesses looking for an integrated digital solution.

  We understand that every business is different, each expressing their distinct brand, values and personality. Our experience in collaborating with private enterprise, Government, retail, arts and everything in-between has focused our intrinsic ability to explore, assess and solve. We identify your digital pain points and go about alleviating them through tailored creative solutions.

  Our living CMS & E-commerce system is continually optimised and upgraded with the latest feature sets, all with your requirements in mind. A Support & License agreement gives you the peace of mind.

  Our secure and reliable CMS and E-commerce hosting provides guaranteed 99.9% uptime.

  Responsive communication and support is key to the success of your website. We understand this. This is why we have invested in processes that ensure your needs are always managed, tracked and resolved with speed and integrity.

  Klyp comprises a team of code engineers, design thinkers and market analysts at the top of our game. We pull solutions together through user experience modelling, interface design, video and animation, conversion optimisation, search marketing, social media marketing, online advertising, email marketing, and campaign strategy. If it’s digital, we can do it.

  Web: www.klyp.co

  Tel: 07 3257 0677 or  03 8414 1111

  Email: engage@klyp.co

  Address: Suite 19, 36 Agnes St (PO Box 1269) Fortitude Valley QLD 4006

  Facebook: Facebook.com/klyp.co

  Twitter: @klypco

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  Rakuten LinkShare

  Rakuten LinkShare is a leading provider of full-service online marketing solutions specialising in Affiliate Marketing. As the online marketing industry continues to evolve at a fast pace, advertisers, publishers and agencies are turning to LinkShare for technology innovation, superior service and most importantly – results!

  Ranked the #1 affiliate network in 2012 and 2013, LinkShare’s Affiliate Marketing program provides advertisers with the right platform and opportunities to extend its brand presence, locally and globally, as well as achieve business objectives. It is equipped with user-friendly, patented technology software, expert consultative services and large number of affiliates on a high quality CPA marketing network.  It hosts creative collaterals like banners and links, sends e-newsletters and emails, stores contact information, as well as offers sophisticated tracking and reporting and a platform of affiliates and advertisers to interact. Since inception, LinkShare has generated over $4.5 billion in sales per annum for advertisers and has introduced 2.5 million affiliates to the network, giving advertisers an abundance of choice.

  Advertisers have the option of a Full Service or Self-Managed level of support. Self-Managed is when advertisers are given access its dashboard and tools in order to manage their program independently. These clients are supported by an account manager, who can assist with ad-hoc enquiries, payment or technical issues and will communicate with advertisers every month to communicate partnership opportunities.

  The advantage of its  affiliate program is that it is delivered online. The dashboard is able to establish regular reporting, which identifies areas of strength and opportunities, and benchmark weekly, monthly and yearly performance. The implementation  takes  between two to three  weeks to set up. This includes the time it takes for an advertiser to set up their technical configuration and for LinkShare to run tests before going live.

  LinkShare is a true performance-based marketing network. It offers all advertisers the ability to work on a CPA pricing structure. Every advertiser is unique, so it tailors a service level agreement to meet your standards. Its team will support advertisers in driving the best results for its chosen affiliate program.

  Web: http://au.linkshare.com/

  Tel: 02 9275 8894

  Address: Level 32, 1 Market Street, Sydney NSW 2000

  Email: ls-sydney@linkshare.com

  Facebook: https://www.facebook.com/LinkShare

  Twitter: https://twitter.com/linkshare_au

  LinkedIn: http://www.linkedin.com/company/9866?trk=tyah

  Blog: http://blog.linkshare.com/

   

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  EPiServer

  EPiServer connects ecommerce and digital marketing to help business create unique customer experiences which generates business results. EPiServer’s platform combines content, e-commerce and multi-channel marketing capabilities to work full-circle for businesses online, from intelligent optimisation, lead-generation through to conversion and repeat business.

  Sitting at the centre of the digital marketing ecosystem, EPiServer empowers online and IT professionals to create superior customer experience for more than 20,000 websites worldwide. Built on .net, and supported by a partner network of over 630 partners in over 30 countries, EPiServer’s platform gives customers the ability to deliver the right content to the right person in the right format at a time that suits them. This approach means customers can maximize their investment in digital marketing and increase ROI. The company was founded in 1994 and has offices in the United States, Sweden, Denmark, Norway, Finland, The Netherlands, South Africa, Australia, Spain, UAE and the United Kingdom.

  EPiServer has been used as the e-commerce platform by many major Australian and International brands including JB HI-FI, Colorado, Jag, Sunbeam, Electrolux, Hallmark, Giant Eagle and many others.

  EPiServer Commerce helps retailers to engage visitors, manage and optimise the transaction processes and personalise the experience to deliver an effective online presence that harnesses content, community and commerce. With EPiServer Commerce you get a future-proof e-commerce framework and a best of- breed content management solution, which makes it easy and fast for you to change, add, personalise or remove content to enhance your online presence and improve sales. The strength of the combined product gives you the agility you need to be competitive in an ever- changing market and the flexibility to make immediate changes to your online presence.

  Website: www.episerver.com
  Telephone: +61 2 8014 8484
  Address: Level 1, 83 Mount St, North Sydney, NSW 2060

  Email: salesaustralia@episerver.com