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Solution Providers Directory

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RetentionLogix

Integrated Marketing and Customer Service software solutions for small-medium online retailers. RetentionLogix delivers a scientific approach to all aspects of customer relationships in a package suitable for smaller companies.

Understand customer behaviour, calculate customer value, forecast future customer value. Segment your database based on behavioural and demographic characteristics.

Implement marketing strategies tailored to each segment. Use e-mail, letter, phone call to deliver your marketing messages. Track outcomes on the database.

Use built-in CRM for superior customer service. Track feedback on the database for further analysis and action.

Monitor and measure all your initiatives with statistical reports and drill-downs. Use our help to customise the system to your requirements.

Tel: +61 2 8006 0669

Web: www.retentionlogix.com

Email: hello@marketing-crm.com
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hybris Software

hybris is a leading vendor of next generation end-to-end multichannel commerce software based on a single platform including managed and hosting services.

Its clear vision about the need for consistency, coordination and personalization of information across all channels and throughout all phases of the customer lifecycle has resulted in the development of an integrated, agile solution enabling businesses to communicate and sell across all channels – online and offline – in a consistent and effective way.

hybris has 14 offices around the world located in the economical capitals of North/South America, Europe and Asia and supports over 380 global customers.

Customers are brands from retail and manufacturing industries, including: Adidas, Levi´s, Lufthansa, Clarks, Timberland, Nespresso, Toys´R´Us, Coca Cola Beverages, Ericsson, Rexel, Bobcat, Kaiser+Kraft, Hornbach, Nikon, Migros, Conrad, Iomega and Grundfos.

Email: info@hybris.com

Web: hybris.com
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Salmat Digital

With over 250 digital experts under one roof, Salmat’s new digital centre of excellence caters for Australia’s increasing appetite for digital customer communication. Salmat Digital is the natural evolution in Salmat’s expanding multichannel communications portfolio. Salmat now has the most comprehensive integrated digital communications capability in Australia.

Salmat Digital helps businesses find, acquire, grow and retain customers through innovative and integrated communication solutions. The digital marketing powerhouse delivers full end-to-end solution from strategy to project execution across a broad range of communication channels. With extensive capabilities across online, mobile and in-store, Salmat Digital can tailor your communication and marketing solution to give your business a competitive edge.

Salmat is now Australia’s leading integrated digital and multichannel communications provider.

Address: Salmat Limited Level 17, Innovation Place,

100 Arthur Street North Sydney NSW 2060 Australia

Tel: +61 (02) 9928 6500 / 1300 SALMAT

Fax: +61 (02) 9928 6652

Web: salmat.com.au

Email: info@salmat.com.au
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WeAreDigital

WeAreDigital is a digital agency that focuses on customer behaviour, commerce and measurable success.

Built from the ground up for a digital world WeAreDigital delivers commerce solutions for clients across retail, entertainment, sports, media, technology, consumer goods, lifestyle and fashion industries.

WeAreSocial. WeAreCommerce. WeAreRetail. WeAreDigital.

Tel: +613 9525 0755

Email: iamcontact@wearedigital.com.au

Web: www.wearedigital.com.au

Facebook: www.facebook.com/wearedigital

Twitter: twitter.com/_wearedigital

Flickr: www.flickr.com/photos/wearedigital
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Macquarie Telecom

Founded in 1992, Macquarie Telecom is Australia’s only integrated managed hosting, cloud and business-only telecommunications company. Macquarie Telecom is a full service provider, combining (Voice, Data & Mobile) Telecommunications with managed hosting and cloud services. Macquarie Telecom’s offerings are underpinned by world-class customer care and the most secure data centres in Australia.

Web: www.macquarietelecom.com

Tel: 1800 676 272

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Datalicious

At Datalicious we are all about smart data driven marketing and turning data into actionable insights.

Founded with the aim of creating a 360 data agency, Datalicious offers a wide range of data services from data warehousing, web analytics and media attribution over data mining, modeling and reporting to the planning and development of smart data driven campaigns and entire websites.

Datalicious has a digital focus and strong web analytics background as the official Australian Omniture Partner and authorised Google Analytics Consultant, but we work with data across all channels including traditional media, direct mail call centres and retail.

The Datalicious team also participates in various industry forums such as the Omniture Customer Advisory Board in the United States and the ADMA Data & Analytics Council in Australia, where we are increasingly being recognised for driving industry best practice.

Datalicious Pty Ltd

L6, 150 William Street

Woolloomooloo NSW 2011

Web: www.datalicious.com

Tel: 1300 209 601

Email: insights@datalicious.com
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Contiigo

Retail has changed. Consumers want to do business on their own terms, and you need to meet them head-on with consistent multi-channel branding, pricing, offers and service. Contiigo’s (the new name for LoyaltyTech) team has unmatched experience, having worked for more than ten years with international and local retailers such as Home Depot, Kohls’ Department Stores, Woolworths, Target, Jeanswest, Allphones, Beacon Lighting and Jaycar. We can assist you to enhance the performance of one of your individual channels, such as web, call-center, email or mobile, or we can show you how to leverage the power of agile cross-channel commerce, marketing and loyalty solutions that will truly satisfy your customers and optimise your return on investment. Our services range from strategy to execution and support, and we focus on practical, cost-effective solutions for Australian retailers, regardless of size and sector.

Head office
Contiigo Pty Ltd
235 Pacific Hwy  North Sydney NSW 2065  Australia

Melbourne office
Level 1 530 Lonsdale St  Melbourne VIC 3000
Phone: +61-2-8437 3531

Fax: +61-2-8437 3532
Email: info@contiigo.com
Website: http://www.contiigo.com
Twitter: @contiigocom
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Permission

Permission is a digital marketing agency that combines online strategy, business applications, data analytics and digital relationship marketing, to build strong and sustainable customer relationships and drive sales.

Permission can help you identify, understand and grow your customer database. We enable you to communicate with consumers using personalised digital communications that influence purchasing habits, build trust and strengthen loyalty.

Permission is the Australian agent for Avail Intelligence,

Ph: 02 8024 5400

Web: www.permission.com.au
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IBM WebSphere®

IBM WebSphere® Commerce is a powerful customer interaction platform for online & multichannel commerce.

Designed to dynamically respond to customers online it acts like a good sales person in a store, and is recognised as an industry-leading e-commerce solution.

IBM WebSphere ® Commerce supports business-to-consumer and business- to-business models, while providing a rich, differentiated customer experience through a single platform

http://www-07.ibm.com/businesscenter/au/software/websphere.html
Epsilon International

Web: www.epsilon.com/apac
Tel: +61 (2) 9271 5400
IBM

Web: www.ibm.com/smarterplanet/au/retail
Tel: 1800 557 343
IDP Solutions

Web: www.idpsolutions.com.au
Tel: 1300 131 767
Loyalty Deck

Web: www.loyaltydeck.com
Tel: 02 8437 3531
Returnity

Web: www.returnity.com.au
Tel: 61 2 8213 3000
Traction

Web: www.tractionplatform.com
Tel: 02 9211 4344