Agile Commerce Consulting (ACC) understands the effect that technology advancements, changing consumer behaviours and new operational needs have on its clients and can articulate change strategies within that context.
ACC has helped many companies operationalise change initiatives.
Typically, this involves both new operating models and organisational change to respond to the evolving needs of the consumer, enabled by IT. It has a successful track record of generating C-suite buy-in and galvanising business teams to deliver operational change and associated bottom line benefits
Agile Commerce Consulting helps retail and consumer services businesses address the needs of the “new consumer” by implementing the right capabilities for agile, multi-channel operations.
Agile operations have three common features:
Agile Engagement – delivering the right mix of customer engagement points, including physical stores, online, mobile, social media and telephony to create a consistent and user-friendly experience, aligned to your brand values.
Agile Fulfilment – the supply chain is now part of the offer – agile fulfilment involves new ways to deliver physical merchandise which add value to consumers and reinforce your brand promise – these include delivery to home, buy online, pick up in store and supplier direct delivery.
Agile Systems – setting up e-commerce systems cost-effectively and integrating them with inventory, order and customer management systems is key. This can be daunting, given the speed of change in online technologies.
Our mission is to help our clients deliver these capabilities rapidly and cost-effectively – allowing them to create bottom line value through increased customer loyalty, market share and reduced cost to serve.
Tel: +61 41 49 63 139
Web: www.agilecommerce.com.au
Email: andy@agilecommerce.com.au
Linked In: http://au.linkedin.com/pub/andy-powell/12/172/10b
Twitter: https://twitter.com/#!/lankyinaussie
