Cotton On is attempting a seamless customer journey across all sales channels. The omni-channel retailer has implemented Retail Directions’ retail management and store systems to assist with this goal and support its rapid growth plans.
- 7th May
- Jessica Benton 85
Technology continues to moderate and mediate human interactions, not only in social settings, but also in the corporate environment, writes Rita Arrigo.
Figuring out which technology to purchase and implement is tricky business, especially considering the knock on effects the wrong decision can have, writes Graham Oakes.
In part two of this series of infographics on video marketing online, engagement levels, visibility and conversion statistics are clearly detailed.
Social media may be on the rise when it come to filling online customer service requirements, but live chat is still way in front – and this isn’t about to change, according to the latest survey from BoldChat.
The retail market may be showing signs of improvement, but Australian businesses have plenty of work ahead to reform the sector and return bricks and mortar to true profitability.