Andy Powell

Director at Agile Commerce Consulting

Andy Powell is a Director at Agile Commerce Consulting. He has 29 years' experience in the retail and consumer services sectors, half of which has been spent in operational line management. He is a former Director at Deloitte, where he was a leader in its Online and Strategy & Operations practices. He has delivered omnichannel retail strategies for Target, Repco, Woolworths, Landmark, Toyota and Australia Post, and has recently advised Pandora, Birdsnest, T2 and SuperAmart in the area of multi-channel engagement models and customer service improvement. He is one of Australia’s most sought-after commentators on omnichannel retail and the new retail landscape. He is a five-time judge of the Online Retail Industry Awards. His views have appeared in the Australian Financial Review, The Age, BRW, Rag Trader and The Business Lounge.

Andy’s Articles

Making the Last Mile Your First Priority – Part Two

In his first instalment on logistics and fulfilment in e-commerce, Andy Powell discussed how to start planning the right strategy. Now, he identifies some key difficulties that exist in the sector and what options for outsourcing are available.

Multichannel Mythbusting – Part 1

If you’re reading this, chances are, you’re already a believer when it comes to multichannel retail (exciting times aren’t they?). If, like me, you also spend a lot of time talking to executives who may not quite share that excitement or passion and you’re trying to figure out why and what to do about it, my upcoming series of articles is for you.