Sales peaks can wreak havoc with omnichannel operations. However, stress-testing your operations can help to optimise the return you get from these events.
Profiles | Our Authors
Mark Troselj is Vice President and General Manager of Australia and New Zealand for NetSuite. With nearly 20 years industry experience in Australia, Singapore and China, Mark is responsible for building on NetSuite’s sales momentum for its cloud-based financials / ERP and omnichannel commerce software suites across Asia Pacific and Japan. Prior to joining NetSuite, he worked for Dell, Sun Microsystems, SAP and Telstra.
Australian retailers must refresh and connect their POS systems to deliver on omnichannel’s promise of seamless, personalised customer service.
While omnichannel has transitioned from forward-looking retail strategy to overworked buzzword, the reality is that many retailers are still struggling to get it right.
Customers know how they want to shop this Christmas, but too many retailers are failing to provide it. Netsuite offers some tips for creating the kind of omnichannel experience that shoppers want.
With growing knowledge, power and expectations, Australian consumers continue to dictate the terms of retail engagement.
Ensuring a customer-centric approach across e-commerce operations is critical. But legacy systems can prove challenging to achieving success in this area.
The increasing prevalence of smartphone usage is challenging for online retailers developing a one-size-fits-all mobile shopping experience, which is at odds with what is happening in reality.
Investing in the latest cloud-based supply chain technologies is imperative if retailers want to compete and survive in the changing online retail landscape, as Mark Troselj reports.
As we rapidly approach the end of 2014, it’s the time of year where we take a good look into the crystal ball to determine what Australian retailers can expect in the year ahead.
Personalisation has clear benefits when it comes to increasing order size and frequency, no matter what sales channel the transaction occurs in, writes Mark Troselj.