What should retailers and customers expect to see take off in 2019? Kylie Gleeson-Long, ANZ managing director of dunhumby believes voice search, data monetisation and a new approach to customer experiences will shape the future of the retail industry.
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Omnichannel has been around for a few years now and it’s not just marketing terminology – it’s a marketing objective. If you don’t have a strategy in place, you’re already behind the curve.
How do you keep your online retail business a step ahead of your competition in a crowded market? Customer service. Here, The Media Image looks at how your customer’s journey is dependant on 24/7 support.
Worldpay has surveyed 16,000 consumers across the globe to find out how consumers are really using their phones to shop online.
E-commerce retailers depend on accurate sales data, invoicing and customer address data as much as they rely on well-maintained websites and delivery vehicles. To stay healthy you need to immunise your business against contamination from bad data. The 1-10-100 rule explains why.
The devil is in the detail for businesses trying to attract, engage and retain their customers in today’s competitive environment. Smart retailers understand the importance of accurate customer address data from both an operational and a profitability perspective.
Whether you’re selling on two, three, four or six marketplaces, how you manage order fulfilment can produce both operational and financial efficiencies.
Is your supply chain equipped to deal with rising consumer expectations? Zebra Technologies shares how intelligent fulfilment can rise to the challenge of retailers’ ever-evolving business requirements.
If buying online isn’t super easy, customers simply won’t bother to progress their purchase through to that elusive payment confirmation. Savvy companies know they must impress their customers as much at checkout as in the rest of the site.
The latest research from online marketplace eBay reveals that Australian consumer loyalty is alive and well, with one in five online shoppers confirming they will actively seek out smaller Australian sellers as international competition heats up.