To deliver a high quality service experience across all customer touch-points and allow easy internal communications, it’s important to utilise the right tools for the job, writes Rod Bland.
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Rod Bland is the Founder of RamCity, an online retailer specialising in RAM and storage upgrades with facilities and staff in Brisbane and Sydney, Australia which recently celebrated its 10 year anniversary. Having transacted over 50,000 orders in this niche market on websites, eBay, and other channels, he is an online veteran with broad experience in e-commerce strategy, SEO, outsourcing, and online marketing. Small business and helping other small business owners be successful is his passion, as well as going to the movies and being a Dad to two young boys.