US retailer ScottEvest is seeing significant sales gains and improved return rates just months after introducing Live Chat.
Many retailers claim to focus on customer service but often fall down when it comes returns. Here’s how to create a policy to win you points with customers.
Fashion e-tailer OzSale is enjoying great success with its flash sales retail model. CEO Carl Jackson shares his insights with Power Retail.
Nunwood study names Amazon as America’s #1 retailer for providing exceptional customer experience and consistently exceeding customer expectations.
Online retail and media giant Liberty Corp is set to make a key addition to its e-commerce portfolio with the acquisition of Barnes and Noble.
DealsDirect new site SupermarketDeals.com.au is set to challenge larger players Coles and Woolworths for both on and offline market share.
The latest international online fashion mall is now open with the arrival of ShopStyle Australia, giving Australian consumers access to half a million products worldwide.
The popularity of comparison shopping apps continues to soar, with barcode scanner ShopSavvy reporting almost 2 million downloads in April and a 13% share of the total smartphone owner market in the US.
At just a few months old, StyleTread is an Australian pureplay shoe retailer with a well-heeled approach to satisfying its customers.
As with all things Google, the search monolith’s latest rollout in Australia, Google Shopping, has big implications and creates opportunities for retailers.