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Australian pureplay retailer The Iconic goes the extra mile and wins an extra happy customer in Miss Terry Shopper.
Miss Terry Shopper had an outfit sizing issue but experienced customer service gold from SurfStitch this winter.
Even the most savvy online shopper can be scammed by counterfeiters. But what you don't expect, when questioning the authenticity of a product, is to be asked if you have a "regular doctor or psychiatrist"...
Waiting and waiting and waiting. Miss Terry Shopper experiences an order dispatch gone wrong.