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Live Chat: Australian Retailers Mystery Shopped Online

Lauren Freedman, President of The E-Tailing Group reveals insights into a recent mystery shop of prominent Australian retailer's live chat service, including Bing Lee, Harvey Norman and The Iconic.

Click Frenzy Attracts High Profile Retail Brands

Australia's answer to Cyber Monday, Click Frenzy, a Power Retail initiative, has signed some of Australia's biggest retail brands. A teaser segment on A Current Affair last Friday night generated waves of excitement as the...

By Grant Arnott | 31 Oct 2012
Who Shines in Australian Cross-Channel?

Although Australia may be a little behind when it comes to cross-channel , these local players are on the right path to seamless customer experience.

By Paul Downs | 05 Oct 2011
Online Retailer Expert Tips for E-Commerce Success - Part 1

Online Retailer e-commerce experts tackle the question about the demise of Australian retail and offer strategies to drive cross-promotion between all channels.

ORIA 2011 Finalists Announced

The finalists for the second annual Online Retail Industry Awards (ORIAs) 2011 have been announced, with the winners to be revealed on September 27 at a gala ceremony in Sydney.

By Grant Arnott | 19 Aug 2011
Australian Retail Barbeque - Bricks Burn, While Online Sizzles

As the industry is in uproar over the finding from the Productivity Commission, some seasoned industry experts offer some timely advice for ailing retailers.

Australian Retail Websites – Room for Improvement

Fi Bendall from the Bendalls Group shares her thoughts about Australian retail websites and the path to a more effective online strategy.

By Fi Bendall | 23 Mar 2011
News Digital leverages Getprice for Cross Promotion

In a win-win for retailers and consumers alike - the relaunched news.com.au Technology website incorporates price comparison features powered by recent News Digital Media acquisition Getprice.

The E-Coupon Phenomenon Continues: Australian Coupon Sites

E-coupons are here to stay. Australian online shoppers are becoming increasingly e-coupon savvy, as two of the nation's most popular coupon sites are taking advantage of this exploding phenomenon.

By Chris Garner | 29 Sep 2010