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Data Is Powerful… but It Requires a Unified Customer View

As retailers we are constantly managing transactions, from purchasing to promotions through to sales and service. The question is, are we capturing data efficiently and translating it effectively?

By Stephen Duncan | 28 Oct 2015
Top Challenges Retailers Face When Ensuring Omnichannel Enablement

As retail technologies continue to evolve, there's an increasing number of opportunities to differentiate, as well as more challenges retailers must face, writes Stephen Duncan.

By Stephen Duncan | 11 Nov 2013
Data Is Powerful... But It Requires a Unified Customer View

Retailers now have more access to information about their customers than ever before. Here are three tips from Pronto's Stephen Duncan regarding how to make the most of it.

By Stephen Duncan | 28 Oct 2013
Data Is Powerful... But Are We in Control of It?

Data is now at everyone's fingertips, at every level of every business. The analysis of that data and optimisation based on the insights yielded is another story for many operations, writes Stephen Duncan.

By Stephen Duncan | 14 Oct 2013
Myer Profits Fall - Full Year Earnings Released

Myer Holdings has just released its full-year earnings report, revealing the company's net profit has slipped 8 percent on last year.

Overcoming the 'Spiral of Invisibility' with Operational Transparency

Increasing numbers of modern businesses seem to rely on invisible mechanisms. Using techniques to promote operational transparency can prevent this from becoming a problem.

By Graham Oakes | 18 Feb 2013