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Artificial intelligence has exploded in the e-commerce industry of late, but while businesses are jumping on the AI bandwagon, how do consumers feel about the industry’s digital transformation?
Facebook is reportedly working with researchers from Stanford University to overcome existing limitations in chatbot capabilities.
The use of chatbots by online businesses is expected to rise over the next two years, but new research has revealed that 65 percent of consumers think chatbots are “too dumb” to be useful.
Chatbots are offering retailers a smarter more cost effective and efficient way of engaging with their consumers. Regardless of the size of your business, if you have a customer service department there’s probably a bot...