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Described as a buzzword, the future of retail and click-and-collect all rolled into one, Chris Morley describes the 'O2O' phenomenon sweeping China.
A new initiative from the Victorian government is helping local food manufacturers supply China's $190 billion e-commerce market.
Most people will tell you the world of marketing promotions has gone digital, but take a look at Woolworths' recent hit trading cards and you'd be forgiven for thinking it's still 1963, writes Chris Morley.
3D Printers are fast becoming fully consumerised. How retailers choose to embed these technologies into their offerings will soon shape the customer experience.
A recent outing to Melbourne's renowned but struggling Chapel Street retail district shows that customer service hasn't disappeared altogether from the in-store experience, writes Chris Morley.
Promises, promises and more promises. It must be time for a Federal election again - but where's the retail voice?
Last year, PeSA's Gala Dinner raised over $89,000 for the Reach Foundation. Organisers Phil Leahy and Chris Morley hope they can outdo themselves come May 30.