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Charles Heunemann, VP and Managing Director for Natterbox explains the importance of conversation, and how it affects retailers and CX.
Andre Eikmeier continues the tale of the business he co-founded and the lessons he learned along the way, providing food for thought for all entrepreneurs.
To deliver a high quality service experience across all customer touch-points and allow easy internal communications, it's important to utilise the right tools for the job, writes Rod Bland.
Whether you believe in astrology or not, there are some signs in the night sky that business owners will find worth keeping in mind, says Elizabeth Ball.