Results for #customer: Close
Win the Customer Engagement Game

If you're unsure of how to get the best of customer engagement, you'll pick up some useful ideas at ADMA's Engage event this November.

By Kim Carter | 07 Oct 2014
Salmat Introduces Scalable Contact Centre

Multichannel communications provider Salmat has announced the introduction of a new service aimed at helping businesses serve excess customers during peak periods.

Emerging Retail Expressions to Watch Out For

By now we're all familiar with 'multichannel', 'e-commerce' and 'UX' as retail-related jargon, but what are some of the latest industry catchphrases to be aware of? Chris Morley provides a few examples.

By Chris Morley | 20 Sep 2013
Behavioural Economics: Part Three - Understanding Purchasing Pains

Traditional concepts surrounding consumer behaviour continue to change rapidly - including concepts of 'purchasing pain', writes Shani Flynn.

By Shani Flynn | 08 May 2013