Results for #customer experience: Close
Q&A with ASOS' Chioma Anokuru: Customer Experience

How much of CX is about meeting KPIs and how much is just about meeting consumer expectations purely because that's what they want? An expert spills all.

Natasha Sholl By Natasha Sholl | 21 May 2019
The True Business Value of Conversation

Charles Heunemann, VP and Managing Director for Natterbox explains the importance of conversation, and how it affects retailers and CX.

Inside the Retail Technology Landscape with CUE and Big Red Group

Listen in as Power Retail, CUE and Big Red Group discuss integrating AR and VR into retail, facilitating the best CX and leveraging IoT to make shopping easier for customers.

Ally Feiam By Ally Feiam | 07 May 2019
Online Retailers Koh & Kogan Share Top E-Commerce Tips

As Australia Post kick starts its search for this year's ORIAS People's Choice Award, two of 2018's award winners say customer experience and data-driven insights are key drivers to their success.

April Davis By April Davis | 26 Mar 2019
Why Retailers Can't Afford to Fail at CX in 2019

In the 'Age of the Customer' more organisations are recognising the need to build customer-centric businesses. What does this mean, and what mistakes should retailers avoid making?

Damian Kernahan By Damian Kernahan | 14 Feb 2019
CX Disconnect: The Issue Plaguing Aussie Retailers

Customer experience (CX) is a term thrown around a lot in the retail industry, but how many businesses are actually prioritising their customers’ needs?

April Davis By April Davis | 22 Jan 2019
Facebook and Stanford to Develop Self-Improving Chatbot

Facebook is reportedly working with researchers from Stanford University to overcome existing limitations in chatbot capabilities.

April Davis By April Davis | 21 Jan 2019
Digital Marketing Trends to Watch out for in 2019

With 2019 facing an onslaught of innovative advances in technology, the impact it will have on marketing will no doubt be drastic.

By Tink Taylor | 08 Jan 2019
Esther & CO Talks App Launches and Digital Strategy

Esther & CO is set to start the New Year with a bang, with its new mobile app launching on January 1. In light of the news, we sat down with the company’s founder to...

April Davis By April Davis | 20 Dec 2018