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Report: Organisations Are Changing Customer Experience Priorities

A Gartner report indicates customer experience priorities for 2015 are aimed at improving consistency across channels and acting as 'one' unified organisation.

By Sam Gopal | 10 Jun 2015
Amazon Lawsuit Targets 'Fake' Reviews

While 'fake' reviews written in-house are a common tactic for online retailers to promote a product, major online marketplace Amazon don't seem to want it in their house.

By Rory Betteridge | 14 Apr 2015
Retailer's Perspective: If the Shoe Fits - Learning from Customer Surveys

Shoes of Prey gets to know its client base and Co-Founder Michael Fox exclusively shares the results and learnings from the customer survey with Power Retail.

By Michael Fox | 08 Jul 2011
Case Profile: Appliances Online

Appliances Online made the purchase of cumbersome whitegoods, usually requiring large financial investment, a smooth and frictionless experience.