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Q&A with ASOS' Chioma Anokuru: Customer Experience

How much of CX is about meeting KPIs and how much is just about meeting consumer expectations purely because that's what they want? An expert spills all.

Natasha Sholl By Natasha Sholl | 21 May 2019
The True Business Value of Conversation

Charles Heunemann, VP and Managing Director for Natterbox explains the importance of conversation, and how it affects retailers and CX.

Why Customer Experience Optimisation is Key in the Digital Era

Tink Taylor of dotdigital explains what retailers need to do to not only survive but also thrive in this crowded market, and why CX is key.

By Tink Taylor | 07 May 2019
“A Journey, Not a Race”, How Data Security and CX are Impacting Consumer Decisions

Consumers are more aware than ever when it comes to data security and retail leaders view technological capabilities as the future of CX.

April Davis By April Davis | 11 Feb 2019
Aussie E-Tailers the Best in APAC For Customer Loyalty

A recent study looking at customer loyalty within the APAC region has revealed that Australian organisations are leading the way when it comes to driving engagement throughout the customer lifecycle.

April Davis By April Davis | 30 Jan 2019
CX Disconnect: The Issue Plaguing Aussie Retailers

Customer experience (CX) is a term thrown around a lot in the retail industry, but how many businesses are actually prioritising their customers’ needs?

April Davis By April Davis | 22 Jan 2019
Digital Marketing Trends to Watch out for in 2019

With 2019 facing an onslaught of innovative advances in technology, the impact it will have on marketing will no doubt be drastic.

By Tink Taylor | 08 Jan 2019
Retailers to Increase Investment in Digital CX Capabilities

To keep up with rising customer expectations, Australian retailers are reportedly investing heavily in digital capabilities – with global investments tipped to grow 3.6 percent in the next 12-months.

April Davis By April Davis | 29 Oct 2018
Culture and Leadership can Influence Customer Experience

Customer-obsessed companies can grow their revenue faster and build a more loyal customer base. While this sounds like a great strategy, companies are left wondering how they can actually achieve a customer centric culture?

By Power Retail | 09 Mar 2017