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One Size Doesn’t Fit All: Why Retailers Need a Single View of Customers

Consumers lie at the centre of today’s retail landscape, and their expectations regarding speed and service are shaping the future of retail. The brands that are thriving in today’s digital and connected world are listening...

By Marc Caltabiano | 11 Sep 2019
Why the NPS Should be a Brand's Top Priority

All retailers are aware of the importance of its NPS, but sometimes its consequences can go unnoticed and damage a brand to its core.

Ally Feiam By Ally Feiam | 01 Aug 2019
The Importance of a Solid Data Vision and Strategy

Catch Group is one of the largest online retailers in Australia. As Catch knows, data is a core factor in any retailer's competitive strategy. We discussed the importance of data management with Dr Liron Nehmadi,...

Ally Feiam By Ally Feiam | 31 Jul 2019
Is Email Over? dotdigital Talks Marketing and what Retailers are Getting Wrong

Despite all talk focusing on 'the next big thing', email is still central to everything we do. Are retailers failing to get the basics rights and missing out?

Natasha Sholl By Natasha Sholl | 19 Feb 2019
4.2 percent of all Magento Stores Globally Leaking Payment and Customer Data

Thousands of Magento sites are reportedly infected with malware, stealing customer data and turning them into 'zombie money machines.'

Natasha Sholl By Natasha Sholl | 04 Sep 2018
It's GDPR Go Time: Are You Ready?

One of the most significant data privacy reforms, the General Data Protection Regulation, is set to take effect this week. It may have far reaching implications for Australian retailers. Have you audited your business and...

Natasha Sholl By Natasha Sholl | 22 May 2018
Backlash Against Facebook for Data 'Breach'

Millions of users’ data has been exposed and Facebook is facing a backlash. When trust is everything, this is an example of how not to handle a crisis.

Natasha Sholl By Natasha Sholl | 19 Mar 2018
2018: The Year of Experimentation in Marketing

With so many exciting developments in the AR and VR space, 2018 is the year to take the leap and experiment with what your data can truly offer. It's all about connecting to your consumer...

By Tink Taylor | 13 Mar 2018
Amazon Data Breach: Third Party Sellers Hacked

Amazon’s third party sellers have had their accounts severely compromised as hackers take advantage of leaked user names and passwords from previous breaches.