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Why Customer Experience Optimisation is Key in the Digital Era

Tink Taylor of dotdigital explains what retailers need to do to not only survive but also thrive in this crowded market, and why CX is key.

By Tink Taylor | 07 May 2019
dotdigital Talks Data and the Future of Customer Engagement

We know how important data is. But utilising it effectively, for tangible results, is an element that many online retailers still struggle with.

Natasha Sholl By Natasha Sholl | 23 Apr 2019
Taking the Customer Experience (CX) to the Next Level With Omnichannel

Tink Taylor looks at the omnichannel retail sphere, and how cross-channel marketing can help brands improve their overall customer experience strategy.

By Tink Taylor | 28 Mar 2019
The Real Deal in the Digital World: The Art of Rebranding

Rebranding is just as important in today's e-commerce climate as it has been in bricks-and-mortar retail over the last century. Tink Taylor from dotdigital looks at the rebranding process, detailing how he modernised his own...

By Tink Taylor | 28 Feb 2019
New Website, Same Great Service: The CostumeBox Story

Where can you find good costumes for your kids? The Co-Founder and Co-CEO of CostumeBox asked herself this question way back in 2007. Today, her answer is simple.

April Davis By April Davis | 18 Feb 2019