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Study: Mobile Engagement Equally Strong for Shopping and Support

Across the globe, consumers are more frequently using mobile devices for all their shopping and service requirements. Businesses who don't optimise for these channels are missing out.

The Future of Online Customer Service Lies in Real-Time Analytics

Big data and analytics can be viewed as a static, iterative process, but its true power is only revealed in real-time feedback, according to BoldChat VP, Steve Castro-Miller.

Prioritise Live Chat to Power Sales and Support in 2014

Lauren Freedman, President of The E-Tailing Group, has years of experience in how retailers can best serve their customers online, and in turn generate more revenue as a result.

Live Chat: Australian Retailers Mystery Shopped Online

Lauren Freedman, President of The E-Tailing Group reveals insights into a recent mystery shop of prominent Australian retailer's live chat service, including Bing Lee, Harvey Norman and The Iconic.

Survey: Australian Online Shoppers Admit They Need Help

A report commissioned by LivePerson reveals that Australian online shoppers need a helping hand as brands present a multitude of touch points to connect with.

By Sam Gopal | 11 Jul 2013
The Effectiveness of Live Chat in Online Retail - Study

Social media may be on the rise when it come to filling online customer service requirements, but live chat is still way in front - and this isn't about to change, according to the latest...

What Makes Today's Online Shoppers Click? BoldChat Reveals all in Upcoming Webinar

Want the know-all on your customers' behavioural patterns and an understanding of how live chat can be leveraged as an effective sales and customer service tool? BoldChat shares valuable insight into the minds of your...

By Jessica Benton | 04 Mar 2013
Live Chat: The New Black for Customer Service

A recent research report from Boldchat reveals not only is live chat technology an extremely efficient method of customer service, it also boosts conversions and generates repeat business for retailers.

Kogan's Site Design: Have Your Say

Ruslan Kogan is a man on a mission, this time to impress customers with a site redesign. Has it impressed you?

By Samantha Youl | 10 May 2012