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While most retailers appreciate the value of data, few are fully aware of how to extract the most valuable insights. Lee Thompson from NetSuite offers some tips.
Sales peaks can wreak havoc with omnichannel operations. However, stress-testing your operations can help to optimise the return you get from these events.
Australian retailers must refresh and connect their POS systems to deliver on omnichannel’s promise of seamless, personalised customer service.
Customers know how they want to shop this Christmas, but too many retailers are failing to provide it. Netsuite offers some tips for creating the kind of omnichannel experience that shoppers want.
With growing knowledge, power and expectations, Australian consumers continue to dictate the terms of retail engagement.