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Miss Terry Shopper Waits 40 Nights and Not One Thing Right

Waiting and waiting and waiting. Miss Terry Shopper experiences an order dispatch gone wrong.

Mr Terry Shopper and the Stray Flat Packed Lamb

Ever had a retailer go above and beyond what was expected in order to meet your expectations? Mr Terry Shopper got the KARTON treatment when a cardboard lamb made a surprise visit to his office.

Miss Terry Shopper and The Cheeky Mooo Monkey

When it comes to online shopping, delivery delays are unfortunately part of the package so to speak. So how did Mooo customer service turn a negative situation around and create a happy and satisfied customer...

Miss Terry Shopper Embraces T-Commerce

While tablet devices certainly aren't new, Miss Terry Shopper finally gives into t-commerce and discovers a whole new world of digital retail available at her fingertips.

Miss Terry Shopper Jumps Off JumpOnIt

Christmas shopping online is so easy, particularly when you can ditch the wrapping and send presents via email! But without instigating an awkward conversation and taking the surprise away, how can you be sure the...

Miss Terry Shopper and the Coles Debacle

If your online business had an Internet shopping blunder, how would you handle it?

Miss Terry Shopper Shoe Shops for Charity

Miss Terry Shopper gets emotional about shoes and goes online to shop - all in the name of charity, of course.

Miss Terry Shopper Reveals the Importance of Service Online

On her hunt for sporting gear, Miss Terry Shopper shares the value of how good customer service can redeem an online retail fulfilment nightmare experience.

Miss Terry Shopper has an Online Order Take The Scenic Route

An online shopping shipment that had a surprisingly odd adventure on its trip to Melbourne from the US. Miss Terry Shopper has a chuckle at the shipment delays.