Results for #online returns: Close
EXCLUSIVE: 72% of Consumers Cited Flexible Shipping & Returns as Key Motivator

A new study from Shippit and Manhattan Associates, '2019 State of Shipping: Consumer Online Shopping Preferences', has revealed what customers really want from their online delivery and returns experience.

April Davis By April Davis | 15 Mar 2019
Amazon Launches Australian Click & Collect Solution

Amazon’s process for delivering products and processing online returns in Australia is about to get a lot easier, with the business introducing its new click and collect and easy returns solution.

April Davis By April Davis | 20 Feb 2019
One Million Aussies Now Using Pick Up Drop Off Service For Online Purchases

A new study has revealed that 40 percent of Aussies get frustrated when they receive a ‘sorry we missed you card’… For one million Australians, this is no longer an issue.

April Davis By April Davis | 07 Feb 2019
Miss Terry Shopper Reveals the Importance of Service Online

On her hunt for sporting gear, Miss Terry Shopper shares the value of how good customer service can redeem an online retail fulfilment nightmare experience.

Steps Towards A Smarter Return Policy

Many retailers claim to focus on customer service but often fall down when it comes returns. Here's how to create a policy to win you points with customers.

By Neha Kale | 27 May 2011
Online Returns: A Best Practice Guide

Carl Hartmann, Managing Director of Australian freight aggregation company Temando offers insights on best practice for online returns.

By Carl Hartmann | 04 May 2011