Results for #returns: Close
Free Returns: What Does Your Consumer Want?

What does a consumer-focused returns policy mean if you don't actually know the expectations of your consumer? Research reveals what your consumer expects from you.

Natasha Sholl By Natasha Sholl | 22 Jan 2019
The Cost of the Serial Returner

What can retailers do to combat the rising number of returns within the fashion apparel industry? Kimberley Carr, CPO of Rakuten Fits Me, shares the strategies retailers can implement to address this.

By Kimberley Carr | 09 Apr 2018
Amazon Compulsory Free Returns Shipping Policy

Amazon has sent out a number of emails to its marketplace sellers notifying them of a change to its returns policy, which is an added expense for those affected.

ASOS Trials Free Returns For Australian Shoppers

ASOS is trialling free, unlimited returns for all Australian customers through Australia Post and Parcel Point.

By Julian Thumm | 05 Aug 2016
Top Tips For Optimising Your Returns Process

Crafting the perfect returns process is about striking a balance between providing a personalised customer journey and improving operational efficiency.

By Julian Thumm | 02 Aug 2016
Retailers Aren't Meeting Shopper Expectations, Report Says

A new report by shipping software platform Temando has identified a significant gap between what retail consumers want and what retailers are providing.

By Julian Thumm | 19 Feb 2016
Returns Policy Focus for New Myer Ad Campaign

Myer's new ad campaign aims to capitalise on the power of its returns policy by enhancing customer trust and encouraging people to shop.

By Julian Thumm | 09 Feb 2016
Marks & Spencer Launches Aussie Online Store

British retailer Marks & Spencer has launched an Australian online store after more than a year of speculation about when it would enter the Australian market.

By Julian Thumm | 20 Jan 2016
US Report: Retail Industry’s Annual Costs in Returns Can Be Prevented

One in four retail returns and 1.1 percent of total retail sales worldwide are due to quality or defect issues, with sizing issues rating highly and equally more than US$62 billion in global returns.

By Sam Gopal | 26 Jun 2015