There are currently no items in your cart
What does a consumer-focused returns policy mean if you don't actually know the expectations of your consumer? Research reveals what your consumer expects from you.
A new report by shipping software platform Temando has identified a significant gap between what retail consumers want and what retailers are providing.
One in four retail returns and 1.1 percent of total retail sales worldwide are due to quality or defect issues, with sizing issues rating highly and equally more than US$62 billion in global returns.