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Q&A: Shhh Silk Talks Supercharging Loyalty

Olivia Carr, Founder and CEO of Shhh Silk, tells us her top three tips for repeat purchase behaviour and how to stay ahead of the competition.

Natasha Sholl By Natasha Sholl | 07 May 2019
#Fail: Online Retailers Tell Us What Happened When It All Went Wrong

It's unavoidable. If you're in business, things will go wrong, whether it's something major or something minor, something within your control or totally outside of it. Here, online retailers tell us what happened, and how...

Natasha Sholl By Natasha Sholl | 20 Mar 2019
SHHH Silk Apologises for Black Friday Customer Service Blunder

The Founder and CEO of SHHH Silk, Olivia Carr has sent a personal letter to her business’s entire database to apologise for letting them down during the busy Black Friday weekend.

April Davis By April Davis | 21 Dec 2018
Research Reveals That BNPL is Growing by 120% Each Year

Power Retail’s first ‘Spotlight Series’ report has revealed that 1.8 million Australian consumers are actively using buy now, pay later services, representing a growth rate of 120 percent per annum.

April Davis By April Davis | 12 Dec 2018
How Shhh Silk Has Tackled International Expansion

Self-proclaimed as a fun-loving, fierce brand from Melbourne, Shhh Silk has managed to build a successful international offering. How? The company’s founder, Olivia Carr, spills the beans.

April Davis By April Davis | 27 Sep 2018