Freshly Squeezed: 15.08.19

Ally Feiam By Ally Feiam | 15 Aug 2019

The ARA Retail Awards winners are announced and Deliveroo is leaving Germany. Get a healthy dose of news as we uncover the day’s top stories in E-commerce.

2019 eftpos ARA Retail Award Winners Announced

The winners of the 2019 ARA Retail Awards have been announced. This year’s theme was ‘Retail Morphosis’, and honoured the ‘progressive development’ of retail over the past few years. The winners included Birdsnest, Petstock, Bakers Delight and many others. Vodafone took out the top spot for the National Retailer of the Year, “Six years ago, when I started, we were losing 100k customers a month,” began the spokesperson for Vodafone. “When you start thinking about putting your customer first and believing in yourself, it really works. Back yourself, back your people and create good content decisions and you’ll see a turnaround.” Find the full list of the winners here.

Deliveroo Leaves Germany

After more than four years, Deliveroo is leaving Germany after struggling in the European city. The food delivery service launched in Germany in 2015 but has since wound down operations in many German cities. The service will cease its operations from August 16th. All workers who are actively working with Deliveroo will be provided with a ‘goodwill payment of 10 days’ pay, based on their average weekly earnings over the past 12 weeks’ as well as ‘another goodwill payment of 2 weeks’ pay, based on their average weekly earnings over the past 12 weeks’.

“This was not an easy decision and one we have not taken lightly,” the statement read. “At Deliveroo we’re on a mission to create the very best food delivery service in the world, and at the heart of this is offering a service that works brilliantly for our customers, riders and restaurants. Where we cannot do this to the level that we expect and you deserve, we don’t operate. Therefore, Deliveroo’s focus will now be on growing our operations in other markets around the world.”

Coles’ Digital Radio Station Named Most Popular in the Nation

Coles’ digital radio station has been named the most popular DAB+ station in Australia. Sitting at the number one spot for a while, it has recorded a total number of 250,000 listeners. The station, which is filled with easy listening, has grown by 26 per cent over the past two years. “We played with a bunch of music formats,” explained Jay Walkerden, NOVA’s Head of Podcasting, who is also responsible for Coles Radio. “Coles Radio is aimed at what is a pretty vast audience. It’s a tricky way to program a radio station. We’re mindful that the music on Coles Radio should be singalong, it should be familiar. In saying that, we do play some new songs … [but mostly] you know what you’re going to get. It’s a big, wide-format which is easy to listen to from a family perspective. But it still keeps you in touch with what’s going on in the world.”

Shopify Enables Native Chat Tool

Shopify has launched a native Chat feature that enables retailers to talk directly with its customers. The platform has been activated through Shopify Ping and appears on the pages of all the Shopify supported sites. “Chat has always been a crucial part of commerce and is essential for building one-to-one customer relationships,” explained Michael Perry, Director of Product at Shopify. “We’re continuing our investment in making the conversational commerce experience as intuitive and easy as chatting with friends and families. With most of our merchants selling across multiple channels and geographies, our latest feature enables dynamic conversations to best support consumer messaging preferences and ensure that the future of commerce is increasingly borderless to enable seamless communication.”

The RealReal Reveals Top-Grossing Luxury Brands

Gucci has been named the number one selling luxury brand, according to The RealReal. The Italian designer beat out the previously more popular brands like Louis Vuitton, Chanel, Prada and Fendi. Celine, which was previously listed in the top ten has dropped off the list, possibly due to the introduction of Hedi Slimane and the departure of Phoebe Philo in 2017. The top searches of 2019 included Kanye West’s label, Yeezy, which beat out Off-White, Nike, Supreme and Adidas. “Gucci has successfully created a brand that resonates by reflecting the values of its growing community,” said Rati Levesque, COO of The RealReal. “It’s taken bold stances like going fur-free, driven civic action and supported gender equality. That, coupled with bold maximalism that continues to feel unique among a crowded field of luxury labels vying to win with millennials, has established Gucci as the luxury brand for a new generation.”

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