In November 2018, the Founder and CEO of Appliances Online won Retail Executive of the Year. Now, he’s proven his leadership skills once again in a heart-felt blog post acknowledging the hard work of his team.
With Australia sweltering through one of its hottest summers on record, John Winning, the founder and CEO of Appliances Online and CEO of the Winning Group has reached out to thank his delivery drivers.
“I want to give a massive shout-out to all of our legendary professionals who have been delivering and installing appliances into the customer’s homes every day, despite the extreme heat,” he wrote.
“People might think that it’s simple delivering an appliance like a fridge, but there is an art to it,” he continued. “Our drivers and installers are faced with challenges every day like the weather, as well as navigating extremely large and heavy items through small stairwells and doorways, and then installing it in an unfamiliar space, all while providing an exceptional experience for the customer.”
Winning, who is known for advocating his business’s ethos of providing a ‘winning service’, has been recognised multiple times over the years for his retail leadership approach.
Most recently, he was awarded Retail Executive of the Year at the 2018 Executive of the Year awards. At the time, he took to LinkedIn to express his gratitude for the award, while also acknowledging how his team has helped him become the executive he is today.
“Thanks so much to The CEO Magazine for this incredible honour and to my team for making this all possible, as none of it would be achievable without all of them,” he said.
Winning was also in the running for CEO of the Year but came in second place behind, Mark Nielson, the APAC CEO and executive director of Talent International, who received the accolade.
Speaking to Power Retail in November last year, Winning discussed his approach to customer service, which along with his strong team building capabilities, has brought his digital business to the forefront of the online retailing industry.
“Appliances Online prides itself for providing old-fashioned customer service in a modern context, which starts from the minute someone visits our website, right through to delivery and after sales. We have a 24/7 locally-based customer service team, imagery and video for each product online to ensure that customers can get an idea of what the product looks like. We also have a dedicated customer experience team that looks after the customer when something goes wrong with their order.”