A new study has revealed that 40 percent of Aussies get frustrated when they receive a ‘sorry we missed you card’… For one million Australians, this is no longer an issue.
A whopping 80 percent of online shoppers in Australia will select a home delivery option at checkout, even when they know they won’t be home to sign for their parcel. With 40 percent of consumers also saying they find it frustrating when they miss their delivery and have to collect it at a later date or re-arrange delivery, this is problematic.
Logistics service, ParcelPoint, is tackling the issue, recently celebrating its one-millionth customer to use the pickup and drop-off service.
Melbourne-based customer, Francesca was the one-millionth person to use the service while returning an item she purchased from sportswear brand, Adidas. To celebrate the milestone, the business, which offers a pickup and drop off after-hours and weekend service, presented Francesca with a personalised Adidas gift.
“ParcelPoint’s concept is all about community,” said CEO and Founder Julian Leach, who started ParcelPoint as a neighbourhood project back in 2011, where he would stay home and wait for the local postie to deliver his neighbour’s parcels.
“In your neighbourhood, there’s usually someone you can rely on to water your plants while you’re away. That’s how it all started. I was interested in how we could help each other with everyday errands, like receiving your neighbour’s parcel so it doesn’t end up at the post office,” he explained.
Since the business’s inception, the company has expanded to include 1,400 locations across Australia, which are open seven days a week with late trading hours. According to the company, consumers even have the added benefit of skipping long post-office lines.
“Since starting back in 2011, we’ve been delighted with the feedback from shoppers who have used ParcelPont. It’s all about offering more flexibility than traditional delivery services.
“We are so grateful to our community of shoppers, online retail brands and ParcelPoint locations across Australia, who have tried our way of doing delivery and returns with open arms. Reaching one million customers is a huge and exciting milestone for us, but this is only the beginning and we can’t wait to share more with our customers in 2019,” Leach said.