Spotlight Series – Last Mile Delivery


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Power Retail’s third Spotlight Series report titled Last Mile Delivery – A Race Against Time? is now available.

In 2019, it’s easy to view delivery of online retail purchases as about providing the shortest delivery period at the cheapest cost. But consumers have expectations, not just about speed and price, but also about timing, location and post-delivery customer service.

In this report, based on nationwide research with more than 1500 retailer and consumer respondents, Power Retail’s research and insights team address these and other pressing issues for the online retail industry.

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Includes over 34 pages of cutting-edge statistics and insights into Last Mile Delivery in Australia and overseas including:

  • Australian shoppers view three to six days as the typical or standard delivery time offered by online retailers;
  • Willingness to pay for faster delivery is connected to the amount of time saved but varies significantly depending on demographic and other factors; and
  • Multichannel retailers are focusing more on traditional competitors in the delivery space and are failing to position themselves as market leaders compared to their pureplay counterparts.

Last Mile Delivery is a critical issue with Amazon Australia and other major retailers raising consumer expectations and the whole online retail industry is debating the ROI of faster delivery.  Make sure you’re getting the inside word with Power Retail. Available now.