Spotlight Series

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Power Retail’s Spotlight Series Reports empower e-commerce industry professionals with the insights they need to make better decisions.

Each report is based on nationwide research, with over 5,000 retailer and consumer respondents and addresses a key e-commerce challenge. The series is an invaluable resource for e-commerce professionals looking to stay ahead of the game in an increasingly competitive market.

About this Report:

Staying ahead of the rapidly changing approaches to returns amongst both online shoppers and retailers is vital to online retail success. Based on deep insights from consumers, retailers and international best practice, this Spotlight Series Report features 16 key take outs to help drive successful returns strategies and processes.

Until recently, returns have been treated by both online shoppers and retailers as a hassle. But as the Australian online retail market matures, so do customer expectations and competitive pressures. Online retailers are implementing strategies to either increase the ease of returns or limit the number of returns with a range of business and brand objectives. This Spotlight Series Report: Returns – The Profit Killer? was compiled to assist online retailers to navigate rapidly changing customer expectations around returns.


Report Contents: 

  • Key Takeouts
  • Returns In Context
  • Shopper Behaviour
  • Shopper Support
  • Returns Policies
  • Innovative Strategies
  • Management Priorities