Appliances Online Wins Customer Experience Category at World Retail Awards

By Campbell Phillips | 01 Oct 2014

Taking out the Customer Experience of the Year category at the World Retail Awards is all in a day’s work for Appliances Online.

Australian pureplay appliances retailer, Appliances Online has won the Customer Experience of the Year category at the World Retail Awards gala, which was held in Paris, France.

Appliances Online was one of five Australian retailers named as finalists of The World Retail Congress 2014 World Retail Awards, alongside Catch of the Day, Clearly, Winning Appliances and Move. In its eighth year, the World Retail Awards are widely regarded as the only truly international showcase for retail excellence, attracting hundreds of entries from retailers all over the world.

Not only was Appliances Online nominated for the Customer Experience category, but it was also a finalist for Pureplay Retailer of the Year. By comparison, multichannel fast fashion brand H&M was crowned International Retailer of the Year.

John Winning at the World Retail Awards

John Winning receives the award on behalf of Appliances Online.

John Winning, CEO and Founder of Appliances Online says the award signifies the years of hard world and dedication his team has applied to the business, while the number of Australian retailers represented at the awards indicates the calibre of our local talent.

“As a retailer, our mission is to provide the best shopping experience in the world and this, alongside our company value to impress every customer, is reflected in every area of our business,” Winning said in a statement.

“It’s also great to see Australian retailers representing our nation at the awards. For years, Australian online retailers have lagged behind our international counterparts however Australia’s presence at this year’s awards highlights just how far we have come as an industry and I’m proud that Appliances Online is helping lead the way.”

The awards gala took place overnight at Salle Wagram in Paris. Finalists were judged by international retail experts including Spar International’s Gordon Campbell, Home Retail Group’s Terry Duddy and Australian department chain Myer’s Bernie Brookes.

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