John Winning, CEO of Appliances Online shares some of his insights of the last 12 months in retail, and Winning Group’s focus for the upcoming year.
Winning Group’s John Winning discussed the outlook for the appliance and retail industries at its strategy day this week, as well as outlining the Group’s strategy to achieve the company mission of providing the best shopping experience in the world.
“It’s been a turbulent 12 months in business for all retailers, obviously the hype about Amazon’s arrival as well as how housing affordability and other economic factors has impacted consumer purchasing behaviour,” says Winning.
“As a business, we are proud of our accomplishments over the past year, including achieving double-digit sales growth each month. We also acquired workplace culture app Jobvibe, and both Appliances Online and Winning Appliances reached an industry high Net Promoter Score (NPS) of 80, a truly remarkable feat.”
In 2018, Winning says that Appliances Online will continue to focus on keeping that NPS up and provide a premium level of care and service to its customers, one that is envied by other retailers.
“Looking ahead, we are very well placed to continue to deliver our legendary customer experience whether that is online or over the phone with Appliances Online and Home Clearance or in-store at Winning Appliances. As our customer Net Promoter Scores demonstrates, we believe that none of our competitors can provide the level of care that we offer,” Winning explains.
The annual Winning Group Value Award winners were also announced at the strategy day. The awards aim to shine light on people within the business who truly embody the Winning Group company values.
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